5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a NOC Manager, you will be responsible for overseeing the daily operations of the Network Operations Center to ensure optimal performance, availability, and security of network systems. Your role will involve managing a team of NOC engineers, coordinating incident response, and implementing proactive monitoring strategies to minimize downtime and maintain service quality. You should have a strong command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP/cloud coordination, and resilience design. Additionally, experience in managing hybrid network infrastructure with high availability and performance SLAs is required. Key Responsibilities: - Lead and manage the NOC team to monitor, troubleshoot, and resolve network and system issues. - Ensure 24/7 operational coverage and timely response to incidents and outages. - Develop and maintain standard operating procedures (SOPs) for incident management and escalation. - Collaborate with IT, cybersecurity, and infrastructure teams to ensure network reliability and security. - Analyze performance metrics and generate reports on network health and incident trends. - Implement automation and monitoring tools to improve operational efficiency. - Conduct regular training and skill development for NOC staff. - Manage vendor relationships and coordinate with service providers for issue resolution. - Ensure compliance with SLAs and internal policies. Qualifications Required: - Proven experience in managing a Network Operations Center and a team of NOC engineers. - In-depth knowledge of network monitoring tools, incident management, and escalation procedures. - Strong understanding of network infrastructure, cybersecurity, and IT operations. - Excellent communication and leadership skills to effectively manage a team and collaborate with other departments. - Ability to analyze data, identify trends, and make recommendations for network improvements. - Experience in working with service providers and ensuring compliance with SLAs and internal policies. Please note that the above job description is for reference only and may not cover all aspects of the role.,

Posted 4 days ago

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