NOC Analyst

• Education: Bachelor s degree in computer science, Information Technology, or a related field.
• Experience: 3- 5 years of experience in a Network Operations Center or similar environment.
• Technical Proficiency: Strong understanding of network protocols including TCP/IP, DNS, DHCP, and VLANs.
• Switching Expertise: Experience with configuring and troubleshooting switches, including VLAN management and spanning tree protocols.
• Wireless Knowledge: Proficiency in managing and troubleshooting wireless networks, including experience with access points and wireless controllers.
• Security Knowledge: Experience with network security technologies such as firewalls, VPNs, and intrusion detection/prevention systems.
• Monitoring Tools: Proficiency with network monitoring and management tools such as SolarWinds, Nagios, and Wireshark.

Added Value:

• Problem- Solving: Exceptional analytical and problem- solving skills, capable of handling complex technical issues.
• Communication: Excellent communication and collaboration skills to effectively work with team members and other departments
• Certifications: Associate Level Certification like CCNA is a must, CCNP, or equivalent are a plus.

About the Role:

• Escalation Point: Serve as a key escalation point for NOC L1 Engineers, providing advanced troubleshooting and support.
• Incident Management: Efficiently manage and resolve network- related incidents, service requests, problem tickets, and changes.
• Performance Monitoring: Monitor network performance using industry- standard tools and proactively address potential issues.
• Maintenance and Optimization: Perform routine network maintenance and optimization to ensure peak performance.
• Collaboration: Work alongside senior engineers and other IT professionals to troubleshoot and resolve complex network issues.
• Documentation: Maintain detailed documentation of incident resolutions, network configurations, and operational procedures.
• Ability to work in a 24/7 shift- based environment.
• Continuous Improvement: Stay current with emerging network technologies and recommend enhancements to improve network performance and reliability.
• Security Compliance: Ensure compliance with network security policies and protocols.