Night Shift BPO (Fluent English)

Company Description

HireHut is a dynamic recruitment agency that supports hiring for junior, mid-senior, and top-level roles across various industries in India. Known for its commitment to client satisfaction, transparency, and high professionalism, HireHut ensures a seamless and confidential hiring process. The company serves industries such as BPO, Fintech, BFSI, FMCG, Telecom, EdTech, and more. Leveraging market knowledge and innovative recruitment solutions, HireHut focuses on building strong relationships and providing customized hiring strategies. Its expertise and communication excellence empower businesses to achieve their staffing objectives effectively.

Role Description

This is a full-time, on-site role based in Kanpur for a Night Shift BPO position requiring fluency in English. The role involves handling customer inquiries and offering exceptional service. Daily tasks include managing customer interactions, assisting clients with their queries effectively, and ensuring a positive customer experience. The selected candidate may also contribute to process improvement initiatives as needed.

Qualifications

• Strong Communication and English Teaching skills for effective interaction and clarity
• Customer Service experience and the ability to resolve issues efficiently
• Experience with Translation and Training is advantageous
• Excellent interpersonal skills and a focus on customer satisfaction
• Flexibility to work night shifts and adhere to an on-site schedule
• Proficiency in handling multiple tasks and demonstrating problem-solving abilities