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NICE CXOne Infrastructure Engineer

NICE CXOne Infrastructure Engineer

Black And White Business Solutions

5 - 8 years

6 - 14 Lacs

chennai

Posted:2 weeks ago| Platform:

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Skills Required

ccaas nice cxone architecture voip sip telephony integrations

Work Mode

Work from Office

Job Type

Full Time

Job Description

HIRING FOR ONE OF THE MOST PRESTIGIOUS MNC's...........

Role:

Overall Experience:

Work mode:

Location:

Key Competencies

Minimum 3 years of experience in contact center related technologies and experience in NICE CXone CCaaS.
Strong knowledge of NICE CXone architecture and Cisco contact center platforms (UCCE/UCCX).
Experience with SIP, VoIP, and telephony integrations.
Familiarity with cloud platforms (AWS/Azure) and networking fundamentals.
Hands-on experience in contact center migration projects.

Collaborate with project teams to design migration strategies from Cisco UCCE/UCCX to NICE CXone.
Assess existing Cisco infrastructure and map functionalities to CXone equivalents.
Configure NICE CXone environments including IVR, ACD, routing, and integrations.
Ensure seamless connectivity between CXone and enterprise systems (CRM, WFM, etc.).
Conduct functional and performance testing during migration phases.
Validate call flows, routing logic, and reporting post-migration.
Resolve technical issues during migration and post-cutover.
Work closely with Cisco and NICE support teams for escalations.

Tools & Technologies

NICE CXone modules (IVR, ACD, WFM, Studio).
Cisco CUCM, CVP, Finesse, and related components.

Certifications (Preferred)

NICE CXone certification.
Cisco CCNA/CCNP Collaboration

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Thanks & Regards,Sindhu Shree VBlack and White Business Solutions Pvt.Ltd.Bangalore,Karnataka,India.Contact Number:8067432495sindhu.v@blackwhite.in |www.blackwhite.in

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