NEXThink

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : NEXThink Good to have skills : Absyss Visual TOM Minimum 3 year(s) of experience is required Educational Qualification : Any graduate and certification in MS Intune Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical support and maintenance for production and development systems and software products. - Configure services running on various platforms. - Implement technology at the operating system-level. - Troubleshoot hardware/software issues. - Collaborate with software solutions/vendors/brands. - Assist in L1 and L2 troubleshooting. Professional & Technical Skills: - Must To Have Skills: Proficiency in NEXThink. - Must have Intune - Candidate should be having SME level skills in Nexthink and Intune, should be able to identify the use cases and automation apart from regular operational activities. - Good To Have Skills: Experience with Microsoft Active Directory Federation Services (ADFS), Absyss Visual TOM. - Strong understanding of statistical analysis and machine learning algorithms. - Experience with data visualization tools such as Tableau or Power BI. - Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms. - Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity.