Network Trainee Associate

0 years

0 Lacs

Posted:5 days ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Assist in establishing the networking environment by following system configuration guidelines and supporting system installation.
  • Provide basic support to technical and non-technical staff to define requirements and deliver solutions.
  • Monitor network performance, troubleshoot network problems and outages, and collaborate on network optimization.
  • Support and administer firewall environments in line with IT security policy.
  • Report network operational status by gathering and prioritizing information.
  • Provide remote support to on-site engineers and end users/customers during installation.
  • Undertake device management and audit of IP addressing and hosted devices.
  • Liaise with project management teams, third-line engineers, and service desk engineers on a regular basis.
  • Speak to customers via email and phone for initial requirement capture and resolution of issues within defined SLA.
  • Maintain and review network infrastructure inventory – network device & internet link details, ISP dockets, and network diagrams.
  • Ensure 24x7 availability in case of network outages or critical issues.
Location: Kolkata - EMBI - A. J. C. Bose Road, Kolkata, West Bengal, India

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