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Network Support Engineer L1

Network Support Engineer L1

Acute Informatics Pvt. Ltd

2 years

1 - 2 Lacs

Chandigarh

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

network support coordination troubleshooting management service initiation escalation

Work Mode

On-site

Job Type

Full Time

Job Description

Resolving escalated IT Infrastructure related problems in coordination with Central team.

Monitor alerts from Network Devices.
Receive alerts, identify a fault, assign severity, local problem cause and follow troubleshooting procedures.
Fault management with service providers: fault registration, trouble ticket initiation, follow up problems till resolution and escalation based on timelines and responses
Trained to perform basic troubleshooting for IT Infrastructure issues.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Education:

Bachelor's (Preferred)

Experience:

IT: 2 years (Preferred)

Work Location: In person

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