ExterNetworks Inc

Position: NOC L1 Network Engineer / Technical Support- (2 to 3 Yrs exp) Exp: 2-3 Yrs Company: ExterNetworks Work days: 24/7Rotational Shift Positions: 1 Address: Madhapur, Hyderabad This job is Work from Office. 2 years of relevant experience Any Graduate [BSc. B.Com] Must be willing to work in shift operations in a 24/7/365 rotational work environment Good verbal and written English communication skills and attention to detail Job Description: Technical Skills Required: CCNA level or equivalent networking background is desired Exposure to IT Troubleshooting processes Exposure to service management tools for tracking tickets Good general IT knowledge and skills Good MS Office knowledge Good interpersonal skills Good verbal and written communication skills Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of Help Desk and Service Desk procedures, products and services Note: If Interested email Resume to nawaz@externetworks .com