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Network Security Services Engineer (L2)

Network Security Services Engineer (L2)

NTT DATA

3 - 7 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

ticketing tools servicenow vendor management project planning communication skills client management crosstechnology infrastructure itil processes

Work Mode

On-site

Job Type

Full Time

Job Description

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining the clients" IT infrastructure and systems. Your expertise helps in proactively monitoring, identifying, investigating, and resolving technical incidents and problems to ensure smooth operations. You are the go-to person for restoring services and ensuring client satisfaction. Your typical day involves: - Managing work queues and addressing incidents and requests within agreed SLAs. - Updating tickets with actions taken and identifying, analyzing, and logging issues before escalation. - Collaborating with other teams and clients to provide second-level support for efficient problem resolution. - Executing changes meticulously, contributing to the change management process with detailed documentation. - Auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation. Your responsibilities also include: - Handling client escalations with professionalism and assisting in disaster recovery functions and tests when necessary. - Driving optimization efforts by working with automation teams and supporting L1 Engineers. - Contributing to various projects, ensuring all changes are approved, and maintaining a positive outlook even in high-pressure situations. Qualifications required for this role: - Moderate-level experience in managed services roles handling cross-technology infrastructure. - Knowledge of ticketing tools, preferably ServiceNow. - Familiarity with ITIL processes and experience working with vendors and third parties. - Proficiency in planning activities and projects, adapting to changing circumstances. - Ability to communicate effectively across different cultures and social groups. - Positive outlook, ability to work well under pressure, and commitment to client satisfaction. - Bachelor's degree in IT/Computing or equivalent work experience. Please note that NTT DATA is an Equal Opportunity Employer.,

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Network Security Services Engineer (L2)