Network Operations Centre Associate

Role Overview: As a Network Operations Associate at SSP, you will be a part of the NOC team responsible for monitoring, maintaining, and troubleshooting the SSP hosting infrastructure and associated services. Your goal will be to utilize investigative and troubleshooting skills to resolve both routine and complex network, computer hardware, and OS issues efficiently while ensuring maximum uptime for all systems. Key Responsibilities: - Contribute to the availability management process and perform defined availability management tasks - Analyze service and component availability, reliability, maintainability, and serviceability - Ensure that services and components meet and continue to meet all agreed performance targets and service levels - Implement disaster recovery arrangements and document recovery procedures - Conduct testing of recovery procedures - Assist in investigating and resolving issues related to applications - Assist with specified maintenance procedures Qualifications Required: - At least 1-2 years of work experience in a relevant role - Experience working on a Service Desk, analyzing and resolving client issues, including familiarity with SQL and/or database manipulation techniques - Experience with Dynatrace would be desirable - Knowledge of the Insurance Industry would be beneficial - Working knowledge of one or more specified operating systems appropriate for SSP's needs - Demonstrable knowledge of ITIL standards - ITIL Foundation Level qualification or significant experience in an ITIL environment - Strong verbal and written communication skills - Organized and methodical in approaching routine and administrative matters - Comfortable with 24*7 shift Please note: Additional details about the company were not provided in the job description.,