Vencora Business Unit Job Summary: As a network operations associate will be a part of a NOC team which monitors, maintains and troubleshoots the SSP hosting infrastructure and its associated services. The goal is to employ investigative and troubleshooting skills to resolve both routine and complex network, computer hardware and OS issues in a timely and efficient manner whilst maintaining up time for all systems Job Description WE’D LIKE TO MEET A NOC ASSOCIATE WITH: At least 1-2 yrs. of work experience in a relevant role Experience of working on a Service Desk, analyzing and resolving client issues. This includes familiarity with the use of SQL and/or database manipulation techniques used in data conversions Experience on Dynatrace would be desirable Knowledge of Insurance Industry would be desirable A working knowledge of one or more specified operating systems appropriate for SSP’s needs would be desirable Demonstrable knowledge of ITIL standards ITIL qualified to Foundation Level or significant experience working in a similar role in an ITIL environment Strong verbal and written communication skills Organized and methodical in the approach to routine and administrative matters Should be comfortable with 24*7 shift. The Noc Associate Responsibilities Include Contributes to the availability management process and its operation and performs defined availability management tasks Analyses service and component availability, reliability, maintainability and serviceability Ensures that services and components meet and continue to meet all their agreed performance targets and service levels Implements arrangements for disaster recovery and documents recovery procedures Conducts testing of recovery procedures Assists in the investigation and resolution of issues relating to applications Assists with specified maintenance procedures ACCOUNTABILITY Monitoring and troubleshooting servers, network, operating system and proprietary software issues, identifying severity and impact of any alerts and managing through to resolution Manage incident trouble tickets, ensuring they are regularly updated with meaningful technical analysis and next action timeframes Coordinate open incident trouble tickets, liaising with other stakeholders to ensure minimum disruption and downtime to customers Monitor all scheduled batch activity through to successful completion Identify and recommend enhancements to monitoring and alerting systems where appropriate Implement approved changes to infrastructure and application systems out of hours where required Assist in the production of NOC documentation including support guides, knowledge base articles and procedures Participate in the seamless transfer of information from one shift to the next Worker Type Regular Number Of Openings Available 1 Show more Show less