Network Operation Centre Manager

As the NOC Manager, you will be responsible for overseeing the day-to-day operations of the Network Operations Centre to ensure optimal network performance, uptime, and reliability. Your role will involve managing a team of NOC engineers, coordinating network monitoring and incident response, and maintaining service-level compliance across all critical infrastructure systems. **Key Responsibilities:** - Manage and lead the NOC team to monitor, support, and maintain network and infrastructure services 24x7. - Develop and implement operational procedures, escalation processes, and performance metrics. - Ensure continuous network availability, proactively identifying and resolving performance issues. - Oversee incident management, root cause analysis, and problem resolution. - Coordinate with internal IT teams, vendors, and service providers for escalations and maintenance activities. - Plan and schedule regular maintenance, upgrades, and testing to prevent downtime. - Maintain accurate documentation of systems, incidents, and change management activities. - Monitor network and system alerts, ensuring timely response and resolution within defined SLAs. - Analyze network performance reports and recommend improvements. - Develop and train NOC engineers, fostering technical growth and operational excellence. - Support disaster recovery and business continuity initiatives. - Ensure compliance with information security policies and best practices. **Qualifications And Skills:** - Bachelor's degree in Computer Science, Information Technology, or a related field. - 7+ years of experience in network operations or IT infrastructure, including at least 3 years in a leadership role. - Strong knowledge of network protocols (TCP/IP, DNS, DHCP, BGP, MPLS, etc.) and monitoring tools (SolarWinds, Nagios, Zabbix, PRTG, etc.). - Experience with cloud environments (AWS, Azure, GCP) and hybrid infrastructure. - Proven ability to manage 24x7 operations and support teams. - Excellent troubleshooting, communication, and leadership skills. - Certifications such as CCNP, ITIL, or CompTIA Network+ are a plus. In this role, key competencies include leadership and team management, analytical and problem-solving ability, decision-making under pressure, strong communication and collaboration skills, and a focus on service quality and continuous improvement.,