Network Engineer L3 - SBI Securities

Roles

• Troubleshoot all Level 2 & 3 Calls.
• Document all communication with customers in the email and tool.
• Notify/Discuss and coordinate with SME/TAC on tickets or escalated issues that require assistance in planning phase.
• Timely handoff (escalation) of cases that require technical escalation to SME/Architect/TAC.
• Provide support as an L3 engineer for network and troubleshooting proactive incident tickets and resolve the Issue/incident within SLA.
• Validate the Plan (prepared by L2) for Implementation of various series of Routers and Switches including Nexus 9k Series, Extreme or Cisco for Configuring BGP, OSPF, VLAN, Trunking, STP, HSRP, 802.1q and Migration of services, Links and devices.
• Provide support to all the L2 team and team leaders.
• Help L2 team in Design, deploy, configure, and maintain Fortinet, Palo Alto (PANORAMA).
• Firewall solutions to safeguard the organization's network infrastructure.
• Experience in RADIUS or TACACS, Proxy server.
• Provide the technical training to all the L1 & L2 team.
• Troubleshoot and resolve complex firewall-related issues, providing timely and effective solutions to minimize network downtime.
• Ensure consistent customer satisfaction.
• Quickly learn new skills if required for network advancement.
• Basic Understanding of Cloud Network.
• Track record of successfully resolving complex technical issues for knowledge base.
• Coordinate with customer during any Incident or in critical activities.
• Understanding of VAPT, Information Security or Auditors Observation addressing.
• Understanding of any one or more: NAC Solution, SDWAN, Cloud Proxy.

Required Skills Set:

• Excellent communication skills.
• CCNA or CCNP, Palo Alto PCNSE,
• Global certification will be added advantage.
• Excellent understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, SFTP).
• Expertise in VLANS, Tagging - IEEE 802.1q, STP, RSTP, LACP, ACL, PBR, SPAN, IP SLA, NETFLOW, NTP, SYSLOG, NATTING, GRE, VRF, MPLS, ROUTE SUMMARIZATION, ROUTE-POLICY, AAA, VPN, MTU, PBR.
• Expertise in OSPF (Route manipulation).
• Expertise in BGP (Route manipulation).
• Advanced routing in BGP and OSPF.
• OS/IOS/PATCH Upgradation of Cisco Nexus, Checkpoint, Palo Alto, F5 LTM/ASM/APM.
• Analyze packet capture with the help of Wireshark.
• Expertise in troubleshooting of Firewall, Load Balancer, Network Links, Security Appliances, etc..
• Stateful, NGFW, Initial Configuration, NAT, Traditional & Next Gen firewall, OS upgrade, Hotfix upgrade, Packet capture, Zoning, Routing, IPS, IDS, licensing.
• Static and Dynamic Routing Protocols, BGP, OSPF, PBR.
• VLAN L2-L3, STP, Ling Aggregation, VPC, HSRP, ARP, Proxy ARP, Ethernet Header, Mac Address etc.