Network Engineer L2--C2H

We are currently looking for the position of " Network Engineer- L2"

Mode of work: Work From Office

Notice Period: Immediate

Interview Mode:--Candidates must attend F2F interview in Hyderabad(Weekdays only)

Primary Skills

Duration of the project: Contract to Hire L2-Network engineer(6 Months)

Should be willing to work in 24/7 shift, Every 3 months shift will rotate

Office Address : Cyber Towers, Quadrant 3, 3rd floor, Madhapur, Hyderabad -- 500081

Experience Level:

Essential duties & responsibilities:

This role requires strong hands-on skills in Cisco routing and switching, Palo alto firewalls, SD-WAN (Velocloud preferably or Viptela) and wireless technologies (Mist, Meraki). etc.

Key Responsibilities

• Troubleshoot and resolve medium-to-complex incidents across Cisco switches, SD-WAN (Velocloud Preferred) and Palo alto Firewalls.
• Perform configuration changes (routing, switching, firewall rules, Wi-Fi policies).
• Support and manage Cisco switches, Palo alto firewalls, Velocloud SD-WAN and Wi-Fi policies.
• Mentor and guide L1 engineers on troubleshooting and best practices.
• Participate in change management activities including upgrades and patching.
• Support Wi-Fi deployments, engineering activities and handle L1 escalations.
• Troubleshoot all kinds of network performance, availability and capacity related issues.
• Monitoring network alerts, tickets and dashboards.
• Manage and maintain network monitoring system.
• Collaborate with Level 3 engineers and network architects on complex issues.
• Provide root cause analysis of all critical outages.
• Execute critical network tasks and configurations as required as per change controls.
• Provides VPN related support to end users.
• Publish, manage SOPs, KB articles and other project documentation.
• Maintain accurate documentation of network topology, device configurations, and (SOPs).
• Participate in planned maintenance and scheduled downtime activities.
• Upgrade firmware/Software of network devices.
• Pick up the tickets escalated from L1 team.
• Coordinate with different vendors like Cisco, Paloalto or with ISPs to resolve ongoing issues.
• Participate in Engineering tasks or Projects assigned.
• Execute medium to high level risk configuration changes.
• Work on high and low severity tickets (incidents, changes and requests) and adhere to the SLA process.
• Work on EOL hardware upgrades and ensure the asset management is up to date.
• Execute any DNS/DHCP changes.

Required Skills & Technologies

• Strong knowledge of Cisco Routing & Switching (VLANs, Trunking, and Inter-VLAN Routing, OSPF, EIGRP, BGP, ACL, NAT/PAT, HSRP/VRRP/GLBP, QoS, MPLS)
• Hands on with Palo alto Firewalls.
• Strong knowledge on WIFI solutions -MIST, Meraki,Cisco WLCs
• Good knowledge in IPAM/DDI platforms.
• Proficiency in monitoring tools (SolarWinds)and ticketing platforms.
• Good understanding of ITIL processes- Incident, Problem and change management is must.
• Wireless technologies (Mist, Merkai,Cisco WLCs).