Network Engineer L2

DESIGNATION : L2 Network engineer

LOCATION : Chennai

YEARS OF EXPERIENCE: 2- 3

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.

Role and Key Responsibilities:

Resolve customers issues via the telephone, email, or Zoom session

Reproducing issues in-house and responding promptly

Regular follow-ups with customers with recommendations, updates, and action plans

Escalate issues promptly according to standard operating procedures

Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues

Create new knowledge base articles to capture new learning for reuse throughout the organization

Participate in technical communications with peers to share best practices and learn about new technologies

Focus on an area of technical specialization and attend technical training,

Read and work with other technical support engineers on cases that will help cultivate that expertise

Key Skills and knowledge:

Fluent written and verbal communication skills in English

- Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations

- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

The logical approach to problem-solving & Strong Troubleshooting experience

- Willingness to work in a 24x7 environment. Flexible to work evening/night hours if required. This may change as per business needs

- Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging)

Ability to troubleshoot networking issues at the L2-L7 layer.

- Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data.

Educational Qualification :

CCNA Certification

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'