Network Engineer L1 - SBI Securities

Sbicap Securities

2 - 3 years

5 - 8 Lacs

mumbai

Posted:3 days ago| Platform:

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Skills Required

network engineer l1 support networking l1 switches routing router bgp network support ccna routing protocol firewall eigrp servers ospf

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Monitoring PAN India network devices including Switches, Routers, Firewalls, servers through systems and monitor software.
Log the tickets on the helpdesk tool on behalf of Client making Change/service requests.
Document all communication with customers/Onsite/ISP team in email via outlook.
Notify/Discuss with SM/L2 Engineer on tickets that require assistance.
Providing 24*7 support with the network monitoring tool for incidents and activity.
Logging tickets with the ISP and MPLS for any link down and follow up for RCA/RFO.
Follow up with the Onsite team for open incident tickets to closer within the SLA.
Monitor email 24*7 and respond to the client/Onsite and other teams.

Competencies Required

Understanding of network.
Ability to work effectively in a team environment and collaborate with others.
High attention to detail and accuracy in monitoring and reporting.
The ability to provide initial support to end-users and effectively gather information about their problems.

Preferred candidate profile

Graduation with 2-3 Years relevant experience
Knowledge of Routing protocol i.e., OSPF, EIGRP, RIP, BGP
Knowledge of Wi-Fi and VPN
CCNA level knowledge (if certified, will be advantage)
Proficient understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, LAN, WAN, Wi-Fi)
Well-versed of standard Monitoring tool / Ticketing tool & Outlook

Job Location

(Near :: Lower Parel - Western Line | Curry Road - Central Line)

Work From Office

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