Network Associate (Customer Premise Support)

Role Overview: As a part of the CPS Admin team at TELUS Digital, your primary role will involve supporting maintenance services for different wireline customers. You will also be responsible for processing TELUS Digital hardware orders and handling customer billing. Your specific tasks will include: Key Responsibilities: - Processing various types of orders such as maintenance requisition, Third-party vendor support (MAC order), SAP purchase requisition, ServiceNow contract entitlement, billing adjustment, and email support. - Managing contract maintenance and invoicing for different TELUS customers. - Coordinating and liaising with Telus internal and external stakeholders. - Analyzing billing-related adjustments as per end customer requests. - Working collaboratively as a team player on assigned daily tasks. - Ensuring completion of assigned tasks within the project set SLA. Qualifications Required: - Basic understanding of billing tools in the back-office domain. - Familiarity with tools like CRM ticketing tool, SAP, ServiceNow, SIMS, and Salesforce. - Basic knowledge of back-office finance and accounting processes, particularly billing and invoicing. - Strong verbal and written English communication skills. - Proficiency in MS-Office / Google Workspace. (Note: No additional company details were found in the provided job description),