.NET/SQL Developer

Our Responsibilities

• Primary responsibility is to provide excellent direct customer support service to clients worldwide
• Ensure support requests are managed and resolved within the agreed service level agreement (SLA)
• Interacting with customers remotely and on client sites, directly as incident owner or supporting local Customer Support team in a mentor capacity
• Ownership of critical or major incidents for customers
• Provide regular updates to users to ensure they kept fully informed of developments
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction
• Investigation / analysis of production defects to ascertain their root cause
• Bug fixing, and application of fixes to production and non-production environments
• Develop change requests from detailed design specifications
• Managing the deployment of new releases
• Creation and updating knowledge base
• Creation and updating of technical documentation
• Preparing technical specifications
• Participate in on-call duties rotation for out of hours support

Key Expectations

• Minimum 5 years development experience
• Min. 2 years of experience in programming T-SQL or PL / SQL
• Knowledge of JavaScript, JQuery, HTML, CSS
• Experience in administration and troubleshooting with MsSQL and IIS
• Technical expertise in the field of operating systems and networks will be an advantage
• Experience in programming in Bash/regex (the analysis of large blocks of the system log) will be an advantage
• Knowledge of ITIL
• Excellent communication and interpersonal skills
• Proven experience of working to Service Level Agreements (SLAs)

Job Type: Permanent

Pay: ₹400,000.00 - ₹1,000,000.00 per year

Work Location: In person