Multistore Operations Manager

Role

Vi Stores Lead

Job Level/ Designation

M3/ General Manager

Function / Department

Postpaid / Vi Stores Operations

Reports to

Cluster Postpaid Head

Job Purpose

Lead and Deliver the Sales and Operational KPIs for the Postaid business through Own stores channel by leveraging the infra and teams for Experience led sales, building and leveraging immersive digital experiences @ select LFSs and pitching MiFi, plan upgrade, Premium nos. etc. in the product portfolio.

Key Result Areas/Accountabilities

• Revenue, Customer experience, Profitability and Digital
• Facilitate and lead the team on

  revenue metrics:

• -Post-paid Gross Adds through experience led selling
• -Quality of acquisition measured through T4M to T6M.
• -Base upgrade revenue
• -VIBS (non-mobility revenue)
• Lead indicators: MNP, Family IM penetration and participation, non-mobility products distribution mix, Consumer – Enterprise contribution, Mifi and Premium nos.
• Drive a Digital First culture in the Vi Stores function in the cluster
• App download for new activations
• Telco ++
• Drive Channel Profitability by building store level Productivity, Line item wise revenue visibility, driving additional revenue through alliances
• Driving new project roll out like monetization initiatives, and digitization for smooth execution
• Go to Market initiatives on engaging customers with various retail events organised in the geography to grow footfalls
• Ensuring Zero Service Denials and all non-network resolutions at Stores for customers to walk out smiling.

Core Competencies, Knowledge, Experience

• Experience in Own Retail channel management
• Customer obsession for driving experience led sales
• Tech savvy for understanding and leveraging immersive digital experiences
• High on change management capabilities.
• Analytical and Insightful to build outside in perspective
• Has demonstrated capability to lead large teams

Years of Experience

• 10+ years of experience in Retail Operations management

Direct reports

3 – 6 Areal Retail Leads