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MS Senior Engineer - Storage L2

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:2 days ago| Platform: Shine logo

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Skills Required

managed services ticketing tools servicenow vendor management project planning communication skills client management crosstechnology infrastructure itil processes

Work Mode

On-site

Job Type

Full Time

Job Description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. Embracing diversity and inclusion, it's a place where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities, and expanding skills and expertise. Encouraged to further your career within the global team, prepare for future advancements. As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Proactively monitor, identify, investigate, and resolve technical incidents and problems, ensuring service quality and client satisfaction. Manage work queues, address incidents and requests within SLAs, and update tickets with actions taken. Collaborate with teams and clients to provide second-level support, ensuring efficient problem resolution and seamless communication. Execute changes meticulously, contribute to change management with detailed documentation, and identify tasks for automation. Audit incident and request tickets for quality, recommend improvements, and handle client escalations with professionalism. Assist in disaster recovery functions and tests when necessary, contributing to various projects and maintaining a positive outlook in high-pressure situations. Requirements include moderate-level experience in managed services roles, familiarity with ticketing tools, ITIL processes, and planning activities/projects. Ability to adapt to changing circumstances, effective communication, and working well under pressure. Commitment to client satisfaction and a Bachelor's degree in IT/Computing or equivalent work experience. Workplace type: On-site Working Equal Opportunity Employer,

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