Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in maharashtra
>
NTT DATA
>
MS Engineer-L1 (VMware)

MS Engineer-L1 (VMware)

NTT DATA

0 - 4 years

0 Lacs

maharashtra

Posted:2 days ago| Platform: Shine logo

Apply

Skills Required

troubleshooting support security systems storage communication skills network data centre management agents redundancy concepts itil processes itsm tools planning activities clientcentric approach active listening bachelors degree

Work Mode

On-site

Job Type

Full Time

Job Description

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role involves being the first point of contact for clients to ensure the operational functionality of their IT infrastructure and systems. Your responsibilities include proactively identifying, investigating, and resolving technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your goal is to maintain zero missed service level agreement conditions. Key Responsibilities: - Monitor client infrastructure and solutions daily to identify and address problems and errors promptly. - Investigate first-line incidents, determine root causes, and provide telephonic, ITSM ticket, or chat support to clients. - Perform maintenance activities like patching and configuration changes to ensure the smooth operation of client systems. - Work across multiple technology domains such as Cloud, Security, Networking, Applications, or Collaboration. - Update existing knowledge articles, seek work optimization opportunities, and support project work as required. - Contribute to disaster recovery functions and tests to ensure client data safety. - Ensure seamless shift changes with careful handovers to maintain service continuity. - Report and escalate incidents as needed, aiming for efficient and comprehensive resolutions. - Provide a positive client experience by prioritizing their needs in all interactions. Qualifications Required: - Entry-level experience in troubleshooting and support within a medium to large ICT organization. - Basic knowledge of management agents, redundancy concepts, and ITIL processes. - Proficiency in handling tickets promptly and resolving them using available knowledge articles or SOPs. - Familiarity with ITSM tools and ability to plan activities and projects in advance. - Client-centric approach with effective communication skills across different cultures and social groups. - Proficiency in active listening techniques and maintaining a positive outlook in pressurized environments. - Willingness to work hard and adapt to changing circumstances, including putting in longer hours when necessary. - Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience. At NTT DATA, we are committed to providing an inclusive workplace where you can grow, belong, and thrive. Join our global team and continue to make an impact while seizing new opportunities and challenges.,

More Jobs at NTT DATA

Systems Integration Advisor

Andhra Pradesh

Experience: Not specified

Salary: Not disclosed

Data Scientist

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

ERP Advisor

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Hiring Network Engineer - SDWAN Viptela-L2 and L3

Mumbai

5 - 10 yrs

INR 9 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

NTT DATA

IT Services and IT Consulting

Tokyo Plano

Login to

Please Verify Your Phone or Email

Confirm Action

MS Engineer-L1 (VMware)