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MS Dynamics CRM Developer - Customer Service

MS Dynamics CRM Developer - Customer Service

NTT DATA

1 - 5 years

4 - 8 Lacs

bengaluru

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

crm developer service power plugins dataverse model javascript typescript automate .net controls routing chat support logic migration documentation management azure devops github learning collaboration

Work Mode

On-site

Job Type

Part Time

Job Description

"Role
Implement features and fixes in the Customer Service module under guidance, following established patterns and ALM processes; steadily grow autonomy across Power Platform, plugins, and Omnichannel. Responsibilities Configure Dataverse tables, forms, views, and business rules; build model-driven app components. Write JavaScript/TypeScript form scripts and Power Automate flows; assist with plugins (.NET/C#) and PCF controls. Contribute to Customer Service features (Cases, Queues, Routing, SLAs/Entitlements, Knowledge, Activities, Customer Service Workspace); assist on Omnichannel (chat/voice) setup. Support integrations (Logic Apps/Functions, Service Bus) and CIF basics for CTI under supervision. Follow ALM/CI-CD steps for solution movement and config migration; add telemetry, tests, and documentation; fix routine defects. Requirements 1-5 years (or internships/projects) on Dynamics 365/Power Platform; good grasp of Customer Service concepts. Practical experience with Dataverse customizations, Power Apps, Power Automate, and JavaScript/TS; basic .NET/C# exposure for plugins. Familiarity with Omnichannel setup, environment management, and CI/CD basics (Azure DevOps/GitHub). Strong learning mindset, collaboration, and attention to quality and documentation."

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MS Dynamics CRM Developer - Customer Service