Moderator

Reporting To

Location

Work Type

Stipend

Benefits

Working Hours

Job Summary

The Zoom Class Moderator ensures seamless coordination of virtual learning sessions by managing meeting tools, supporting instructors, monitoring engagement, and handling technical concerns in real time. The role maintains discipline, ensures smooth communication, and provides professional assistance throughout sessions.

Key Responsibilities (KRAs)

• Session Setup & Management
• Participant Coordination
• Communication & Engagement
• Professional Conduct Oversight
• Instructor Support
• Documentation & Reporting
• Technical Support

Key Performance Indicators (KPIs)

1. Session punctuality and readiness
2. Accuracy and timeliness of attendance & report
3. Instructor/participant satisfaction rating

Required Qualifications Education

Work Availability

Key Skills & Competencies

• Proficiency in Zoom controls (breakout rooms, polls, recording, host features)
• Strong verbal and written communication skills with clear, professional delivery
• Good technical troubleshooting ability for live virtual environments
• High attention to detail and operational accuracy during sessions
• Presentable, con dent, and professional behavior at all times
• Ability to multitask and manage live audience engagement without distractions
• Proactive approach with strong sense of responsibility and urgency

Tools & Systems