Mobile Technician

As a Mobile Repair Technician, your primary responsibility will be to repair handsets following the quality standards set by the company. You will also be required to attend to customers when necessary and handle any customer escalations that may arise. It is essential to follow all the standard processes in the Service Center (SVC) and ensure the generation of necessary reports as and when required. Adhering to the delivery Turnaround Time (TAT) and providing refreshment items to customers are crucial aspects of this role. Maintaining a neat and well-arranged SVC as per company guidance is also part of your duties. You will be expected to observe the contents in the v-College app and participate in necessary trainings and exams to enhance your skills. Conducting inventory audits as per the Head Office (HO) policy, following company processes, procedures, and policies to ensure customer satisfaction, and making follow-up calls with customers on open calls and work notes are integral parts of this position. The ideal candidate should have a minimum of 1 year of experience in mobile repairing and at least a +2 educational qualification. This is a full-time, permanent position with benefits including cell phone reimbursement, health insurance, and Provident Fund. If you are detail-oriented, customer-focused, and have a passion for mobile technology, we encourage you to apply. The work location for this role is in-person, providing you with the opportunity to directly interact with customers and deliver exceptional service.,