Mission Control Incident Manager, Associate

Who we are looking for:

• An Incident and Problem Manager to join the Service Management team A person who has a passion for technical troubleshooting and can direct a team through multiple simultaneous incidents This role involves identifying trends and being a problem solver with a proficiency in quickly learning new technologies and proprietary systems
• A successful candidate will be responsible for end-to-end management of incidents through leading, driving, facilitating, and chairing all incidents including investigation activities, meetings, and conference calls Someone who can form collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed
• Would you like to be the part of our team

• Requirement to work on weekends (Saturdays and Sundays)
• 5+ years experience in the role of Incident Manager
• Is familiar with industry standard Incident and Problem Management practices
• An understanding of running services on Cloud infrastructure solutions
• Experience in application monitoring solutions
• Leverage data driven analytics tools
• Understanding of operating within an ITIL framework
• Previous experience working in the Financial Services or Technology industry
• Scripting or basic development language skills to automate common tasks
• Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization
• Excellent organizational skills, and attention to detail
• Self-advised, effective at prioritization and takes full ownership of responsibilities and is a diligent teammate
• Adaptive individual, able to multi-task and adjust in a fast-paced environment
• Experience with any of the Incident Management tools like ServiceNow, Remedy etc