MIS Executive/Analyst

Job Title: MIS Executive/Analyst

Department: Business Operations

Location: Chennai, Kotturpuram

Reporting To: Head Customer Success

To provide timely, accurate, and actionable management information and business insights that support strategic decision-making across the business. The role involves managing and analysing pan India data, tracking business performance KPIs, preparing reports and dashboards, and supporting leadership teams through data-backed presentations.

Key Responsibilities:

• Develop, maintain, and circulate regular MIS reports including:

• Budget vs Actual

  (Revenue, Cost, Margin) across regions/business verticals.

• Sales and Revenue Pipelines

  – weekly/monthly tracking of funnel and conversions.

• Customer Portfolio

  – CRM data management, operational metrics, and retention metrics, customers lost, customers at risk,

• Performance Metrics -

  Branch score cards and Individual Score cards preparation
• Maintain a centralized database of all business-critical metrics with accuracy and consistency in coordination with different regional and functional heads.
• Prepare

  executive-level presentations

  for:
• Monthly and quarterly business reviews.
• Leadership and strategy meetings.
• Customer/partner presentations with supporting data visualizations.
• Ensure clear, concise, and impactful storytelling with data.
• Leverage

  Power BI

  , Excel, and other BI tools to:
• Design dashboards and scorecards for leadership.
• Provide actionable insights into operational efficiency, client profitability, and service quality.
• Work with business units to implement data-driven decision-making processes.

Key Skills & Competencies:

• Strong analytical and data interpretation skills.
• Proficiency in

  Power BI

  ,

  Advanced Excel

  , and

  presentation tools

  (PPT).
• Familiarity with AI-based tools like ChatGPT, Excel Copilot, etc.).
• Ability to manage multiple stakeholders across sales, operations, and finance at different levels.
• Strong communication and presentation skills.

Qualifications:

• Graduate/Postgraduate in Commerce, Business Analytics, or a related field.
• 2–5 years of relevant experience in MIS/Business Analysis, preferably in the

  Facility Management

  , or

  B2B Services

  sector