Microsoft Teams & Amazon Connect Integration Developer (Voice & Chat)

About the Role:

Microsoft Teams

Qualifications:

• Experience:

• Proven experience in integrating third-party systems, specifically

  Amazon Connect

   with

  Microsoft Teams

   or similar communication platforms.
• Hands-on experience developing and deploying custom applications using

  AWS SDK

  ,

  Lambda

  ,

  Amazon Connect APIs

  ,

  Teams APIs

  ,

  Azure

  , and

  Node.js

  .
• Familiarity with

  Voice

   and

  Chat

   integration in cloud-based environments, preferably within customer service or contact center settings.

• Technical Skills:

• Experience with

  IVR (Interactive Voice Response)

   systems and

  AWS Connect Streams

  .
• Previous work with integrating chatbots,

  Amazon Lex

  , or other conversational AI systems within Teams.
• Strong proficiency in programming languages:

  JavaScript

  ,

  Node.js

  ,

  TypeScript

  ,

  Python

   (or other relevant languages).
• Experience with

  RESTful APIs

   and

  WebSocket

   for real-time communication.
• Knowledge of

  AWS services

   like

  Lambda

  ,

  SNS

  ,

  SQS

  , and

  CloudWatch

  .
• Familiarity with

  Microsoft Graph API

   and

  Teams App Studio

   for custom app development in Microsoft Teams.
• Understanding of

  Single Sign-On (SSO)

   and OAuth for secure authentication.

• Tools & Technologies:

• Familiarity with

  Git

  ,

  CI/CD pipelines

  ,

  Jira

  , and

  Agile methodologies

  .
• Experience with

  Amazon Connect Contact Flows

  ,

  Queues

  , and

  Routing Profiles

  .
• Experience with

  Teams Voice

   and

  Power Automate

   integrations is a plus.

• Soft Skills:

• Strong problem-solving and debugging skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Strong attention to detail with a focus on delivering high-quality code and solutions.

Responsibilities:

• Integration Development:

   Develop and implement custom solutions to integrate Amazon Connect with Microsoft Teams, enabling seamless voice and chat interactions between agents and customers.

• Custom Code Development:

   Write and maintain custom code using Microsoft Teams APIs, Amazon Connect APIs, AWS Lambda, and other relevant technologies to bridge the gap between these platforms.

• Voice and Chat Support:

   Implement Amazon Connect

  Contact Control Panel (CCP)

   and chat integrations within Teams, ensuring smooth workflows for both inbound and outbound voice calls, as well as real-time chat interactions.

• System Configuration:

   Configure and optimize Amazon Connect routing profiles, queues, contact flows, and Teams settings to ensure streamlined operations.

• Security & Compliance:

   Implement secure authentication protocols (e.g., OAuth, SSO) between Amazon Connect and Microsoft Teams while ensuring compliance with industry standards.

• Testing & Deployment:

   Conduct unit testing, integration testing, and assist in deployment to ensure high-quality, bug-free solutions. Participate in post-deployment support and troubleshooting.

• Documentation:

  Document code, architecture, and processes to ensure maintainability and ease of understanding for internal teams.