Mice Operations Executive

Job Title:

Mice Operation Executive

Experience:

3 to 6

Role:

Permanent

Location:

Gurgaon

Roles and responsibilities:

Customized Itinerary Planning:

• Curate personalized travel plans keeping clients needs in mind.
• Collaborate internally to create and deliver customized itineraries that delight clients.
• Advise clients on bespoke experiences that enhance their travel journey.

Booking & Operations Management:

• Handle international online hotel bookings, resolving tour-related issues, amendments, sold-out situations, transfers, sightseeing, and payment discrepancies.
• Manage book-out cases, last-minute bookings, and special requests efficiently.
• Provide expert solutions to pre-travel and post-travel inquiries within deadlines.
• Make reservations for tours, including hotels, coaches, restaurants, and sightseeing.

Desired Candidate Profile:

• Proven experience in negotiating exclusive B2B rates, increasing profitability.
• Expertise in handling on-ground operations for seamless client experiences and positive feedback.
• Proficient in travel portals like 

  TBO, REZLIVE, GRN

  , and experience with multiple Destination Management Companies (DMCs) across various countries.

Qualifications and experience:

• Any Graduate/ Post Graduate
• 3 to 6 years in Hotel bookings
• Strong communication Skills