Mgr, Delivery

Mentoring Implementation consultants to be effective in their work Implement and manage a large volume portfolio of key customer accounts Managing the Implementation cycle end to end Responsible for optimal solution design and ensure it meets the client's business needs Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen solution Oversee successful implementation/configuration of product suite for each customer account by closely working with business analyst Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines Participate in project planning activities, including defining detailed project tasks/activities Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists Responsible for overall project management, stakeholder management and customer management Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer