Merchant Trainer and Technical Support (Field)

Responsibilities

● Can visit our Restaurant Partners in the Field

● Provide service and customer support during field visits

● Install our POS software in their System / Device

● Give training about our product to our client

● Diagnose errors or technical problems and determine proper solutions to resolve their queries

● Build positive relationships with customers

● Research and identify solutions to software and hardware issues

● Diagnose and troubleshoot technical issues, including account setup and network configuration

● Ask customers targeted questions to understand the root of the problem quickly

● Communicate with clients through a series of actions, either via phone, email or chat, until

they’ve solved a technical issue, Ensure all issues are properly logged

● Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

● Hands-on experience with Windows/Linux/Mac OS environments

● Good understanding of computer systems, mobile devices and other tech products.

● Ability to diagnose and troubleshoot basic technical issues.

● Familiarity with remote desktop applications.

● Excellent problem-solving and communication skills.

● Ability to provide step-by-step technical help, both written and verbal.

● Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus