Merchant Retention Analyst (Farmer)

Pluxee is a global player in employee benefits and engagement operating in 31 countries. We specialize in assisting companies to attract, engage, and retain talent through a wide range of solutions covering Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. With the support of leading technology and a team of over 5,000 dedicated members, Pluxee serves as a trusted partner within a highly interconnected B2B2C ecosystem comprising more than 500,000 clients, 36 million consumers, and 1.7 million merchants. For over 45 years, Pluxee has conducted its business as a reliable partner committed to creating a positive impact on all stakeholders. Our dedication extends from driving business growth in local communities to promoting employee wellbeing and environmental sustainability. Your next challenge involves analyzing merchant retention data and performance metrics, developing strategies to enhance merchant retention, monitoring and reporting on retention initiatives, collaborating with sales and customer service teams to address merchant needs, researching retention best practices and market trends, and providing support and guidance on retention strategies. Requirements for this role include a certification in Customer Retention or equivalent, a Bachelor's degree in Business Administration, Marketing, or a related field, 2-4 years of experience in merchant retention or customer success, and proficiency in Client and Merchant Relationship Management, Client Relationship Management (CRM) Systems, Customer-Centric Mindset, Data Analysis, Driving Results, Multitasking, Time Management, Product and Market Knowledge, Problem-Solving, and Resilience. To pursue this opportunity, you will engage in interviews via video call or face-to-face with the assigned interviewers. Additionally, you will work under the guidance of your Manager in the preferred location(s) while enjoying a meaningful job that contributes to building the future of employee benefits, a great culture that values individuals and fosters innovation, and an empowering environment that celebrates diversity and offers equal growth opportunities for all talents.,