Merchant Onboarding/KYC

**Job Description:** As an Associate for Merchant Help Desk in the Merchant Helpdesk Team, your primary responsibility will be to assist Online Merchants in resolving their daily issues and concerns raised through calls and emails. You will be expected to handle inbound and outbound calls and emails efficiently to provide timely resolution to Merchant issues. Your role will involve understanding Merchant problems, handling escalations, and ensuring that all issues are resolved within the defined Turnaround Time (TAT). You should be proficient in excel and written English to communicate effectively with the merchants. Additionally, you must be willing to take ownership of resolving Merchant issues promptly and be comfortable working in rotational shifts, including Sundays. **Key Responsibilities:** - Outcall to the merchants to resolve their issues/concerns. - Handle inbound/outbound calls/emails to resolve Merchant issues. - Understand Merchant problems and provide timely resolution. - Handle Merchant escalations effectively. - Possess excellent verbal and written communication skills. - Have a basic knowledge of MS Office, especially Excel. - Work 6 days a week with rotational week offs. - Coordinate with merchants over calls and emails. - Demonstrate smart thinking and clear communication skills. **Qualifications Required:** - High level of drive, initiative, and self-motivation. - Ability to take internal and external stakeholders along. - Understanding of Technology and User Experience. - Love for simplifying processes. - Growth Mindset and willingness to experiment and improve continuously. **About the Company:** You will be joining a collaborative and output-driven program that fosters cohesiveness across businesses through technology. The company aims to improve the average revenue per user by increasing cross-sell opportunities. You can expect to receive solid 360 feedback from your peer teams on your support of their goals. At our company, respect is earned, not demanded from your peers and manager. If you are the right fit for this role, the company believes in creating wealth for you. With over 500 million registered users and 21 million merchants in our ecosystem, we are uniquely positioned to democratize credit for deserving consumers and merchants. The company is committed to being India's largest digital lending story, and you have the opportunity to be a part of this exciting journey. **Notice for Job Applicants:** The company is an equal opportunity employer that values diversity and uniqueness. While we thank all applicants for their interest, only those selected for an interview will be contacted. Please be aware that artificial intelligence tools may be used to support parts of the hiring process, such as reviewing applications and analyzing resumes. These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you require more information about how your data is processed, please feel free to contact us. **Job Description:** As an Associate for Merchant Help Desk in the Merchant Helpdesk Team, your primary responsibility will be to assist Online Merchants in resolving their daily issues and concerns raised through calls and emails. You will be expected to handle inbound and outbound calls and emails efficiently to provide timely resolution to Merchant issues. Your role will involve understanding Merchant problems, handling escalations, and ensuring that all issues are resolved within the defined Turnaround Time (TAT). You should be proficient in excel and written English to communicate effectively with the merchants. Additionally, you must be willing to take ownership of resolving Merchant issues promptly and be comfortable working in rotational shifts, including Sundays. **Key Responsibilities:** - Outcall to the merchants to resolve their issues/concerns. - Handle inbound/outbound calls/emails to resolve Merchant issues. - Understand Merchant problems and provide timely resolution. - Handle Merchant escalations effectively. - Possess excellent verbal and written communication skills. - Have a basic knowledge of MS Office, especially Excel. - Work 6 days a week with rotational week offs. - Coordinate with merchants over calls and emails. - Demonstrate smart thinking and clear communication skills. **Qualifications Required:** - High level of drive, initiative, and self-motivation. - Ability to take internal and external stakeholders along. - Understanding of Technology and User Experience. - Love for simplifying processes. - Growth Mindset and willingness to experiment and improve continuously. **About the Company:** You will be joining a collaborative and output-driven program that fosters cohesiveness across businesses through technology. The company aims to improve the average revenue per user by increasing cross-sell opportunities. You can expect to receive solid 360 feedback from your peer teams on y