Merchant Onboarding/KYC

Role Overview: As an Associate for Merchant Help Desk in the Merchant Helpdesk Team, you will be responsible for assisting online merchants in resolving daily issues and concerns raised through calls and emails. You will need to have proficient understanding of merchant issues and provide timely resolution within the defined Turnaround Time (TAT). Handling escalations from online merchants will also be a part of your role. Key Responsibilities: - Outcall to the merchants to resolve their issues and concerns. - Handle inbound and outbound calls and emails to resolve merchant issues and concerns. - Proficiently understand merchant issues and be skilled in excel and written English. - Take ownership to ensure timely resolution of merchant issues. - Possess excellent verbal and written communication skills. - Have basic knowledge of MS Office, especially Excel. - Work 6 days a week, including Sundays with rotational week offs. - Be comfortable in rotational shifts as per process requirement. - Coordinate effectively with merchants over calls and emails. - Apply smart thinking and clear communication in all interactions. Qualifications Required: - High level of drive, initiative, and self-motivation. - Ability to take internal and external stakeholders along in the resolution process. - Understanding of Technology and User Experience. - Love for simplifying processes. - Possess a Growth Mindset for continuous improvement. - Willingness to experiment and adapt to changes. About the Company: The company, founded by Vijay Shekhar Sharma, places a strong emphasis on collaborative output-driven programs that bring cohesiveness across businesses through technology. They aim to increase the average revenue per user by enhancing cross-sell opportunities and provide solid 360 feedback from peer teams on the support of their goals. Respect is earned, not demanded, from peers and managers within the organization. Note: This job description may be subject to the use of artificial intelligence tools to support the hiring process. The company values diversity and uniqueness, and is an equal opportunity employer.,