Merchant Onboarding Specialist

As an Advisor at PhonePe Limited, you will be responsible for providing exceptional customer experience by addressing and resolving customer issues effectively. Here is a breakdown of your role: **Role Overview:** You will be a part of the Customer Experience Operations team at PhonePe, where you will take ownership of customer problems and work towards providing quick and meaningful solutions. Your role will involve understanding customer issues, collaborating with internal teams to enhance solutions, and ensuring a seamless customer experience. **Key Responsibilities:** - Act with integrity and prioritize customer satisfaction in every interaction. - Handle queries related to PhonePe accounts and transactions. - Utilize both phone and data channels efficiently. - Follow specified process guidelines to resolve issues promptly. - Build customer trust through effective communication. - Meet hourly and daily productivity goals. - Collaborate with internal teams to drive resolution and recommend process improvements. - Educate customers on leveraging PhonePe effectively. **Qualifications Required:** - Excellent written and verbal communication skills. - Strong learnability and active listening skills. - Customer-oriented mindset with the ability to adapt to different scenarios. - Team player who is open to feedback and flexible. - Proficiency in multitasking, prioritization, and time management. - Proficiency in English and Hindi languages. - Graduation (10+2+3) qualification is mandatory. - Preferably multilingual with proficiency in South Indian languages. Joining PhonePe as a full-time employee comes with a range of benefits including insurance coverage, wellness programs, parental support, mobility benefits, retirement benefits, and other perks aimed at supporting your personal and professional growth. If you are excited about contributing to a dynamic work environment, collaborating with talented individuals, and making a meaningful impact, PhonePe is the place for you.,