Merchandising Manager - Home Textiles

We are seeking a dynamic and experienced Merchandising Manager to oversee the end-to-end product lifecycle for our home textiles division. This role is the critical link between our customers and our internal production teams. The ideal candidate will be a strategic thinker with a strong operational background, responsible for developing products from concept to delivery, ensuring customer satisfaction, and achieving business objectives.

Key Responsibilities

1. Customer Relationship & Order Management

• Serve as the primary day-to-day contact for key customers, building and maintaining strong, long-term relationships.
• Proactively understand and anticipate customer needs, providing exceptional service and effective solutions.
• Lead price negotiations and finalize costing with customers to ensure profitability and mutual agreement.

2. Product Development & Sourcing

• Manage the entire product development process from initial design conception and sampling to final production and on-time delivery.
• Collaborate with the product development and design teams to translate customer concepts into commercially viable products.
• Source and order raw materials (fabrics, trims, packaging), conducting regular follow-ups with suppliers to ensure timely delivery for production schedules.

3. Technical & Production Coordination

• Work closely with Industrial Engineers to understand product construction, manufacturing processes, and operational requirements to ensure feasibility and cost-effectiveness.
• Oversee the sample development process, including the creation and timely submission of high-quality salesman samples for customer approval.
• Develop and manage Time & Action (T&A) calendars and monitor Work In Progress (WIP) in collaboration with the production team to ensure adherence to critical deadlines.

4. Quality Assurance & Compliance

• Coordinate with customers on developing and approving special wash-downs, finishes, and other value-added treatments.
• Manage the lab testing process, submitting samples for both 

  Garment Package Testing (GPT)

   and 

  Final Product Testing (FPT)

   to ensure all products meet required quality and safety standards.
• Act as a key liaison with factories, helping them fully understand customer specifications, quality requirements, and technical standards.

Qualifications & Experience

• Bachelor’s degree in Merchandising, Textiles, Business, or a related field.
• Minimum of 10-18 years of progressive experience in merchandising, with a significant focus on 

  home textiles

  .
• Proven track record of managing large customer accounts and the full product lifecycle from development to delivery.