member close system and support specialist

This team member will serve as a direct extension of the clients staff managing support inquiries for a client, running the system efficiently, and ensuring platform performance remains reliable and responsive.

Scope of Services
Ongoing Responsibilities Include:* System Operations & Monitoring: * Conduct daily system checks * Manage reports, queues, and task automation * Identify and escalate issues that require technical intervention* Support Inquiry Management: * Handle internal support requests * Log and track issues through resolution * Liaise with Member lose product or technical teams if needed* User Access & Permissions: * Add/remove users * Manage user roles and access * Perform quarterly access audits* Workflow & Process Optimization: * Document processes and SOPs * Recommend automation or streamlining opportunities * Provide feedback on recurring issues* Communication & Reporting: * Deliver weekly update reports * Participate in scheduled check-ins and planning sessions