MEGA WALK-IN DRIVE | TELUS Digital | Technical Support Executive

Job Description

Role & responsibilities Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting Walks customers through common phone hardware and software configurations to maximize service functionality Provides solutions and resolution resources for customer repair problems Interfaces with customers over the phone providing status updates and ensuring service has been restored Escalates appropriate technical issues to upper-level technical support when needed Preferred candidate profile 0-5 years of experience in International Technical Support (Voice) . Excellent communication skills Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues Should be comfortable working in 24*7 Working Environment Graduation not required Rotational shifts & Rotational week offs Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible. Perks and benefits Salary ranges from 3.2 LPA to 4.99 LPA. Medicare Facilities Both side cab facilities.