MEGA Hiring For Voice and Chat Process

0 - 5 years

3 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

MEGA Hiring For Voice and Chat Process - Job DescriptionMEGA Hiring For Voice and Chat Process
Job Description
Roles and Responsibilities
  • Handle customer queries via phone calls & chats in a professional and courteous manner.
  • Provide accurate information to customers regarding products/services offered by the company.
  • Resolve customer issues promptly and efficiently while maintaining high levels of satisfaction.
  • Meet performance targets set for first call resolution rate, handle time, abandon rate, etc.
  • Collaborate with team members to achieve common goals and objectives.
Desired Candidate Profile
  • Undergraduate freshers and experienced candidates can apply.
  • 0-5 years of experience in an international voice process (blended process), UK process, chat process, or similar roles.
  • Freshers should have strong communication skills with excellent verbal fluency in English language.
  • Ability to work on rotational shifts including evenings & nights as per business requirements.
Perks and Benefits
  • Both way cabs
  • Incentives

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