MEGA FRESHERS DRIVE FROM 28TH AUG TO 30TH AUG

HCLTECH MEGA WALKIN DRIVE FOR FRESHERS FROM 28-Aug-25 to 30-Aug-25

Walkin Drive Location:

Date:

Timing

Experience Required:

Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BE.)

Contact Person - Nandhinee S

Job Title:

Work Location:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative for our email process. This role involves providing exceptional support to our UK-based customers during their working hours.

Key Responsibilities:

• Respond to customer inquiries and issues via email in a timely and professional manner.
• Resolve customer complaints and provide appropriate solutions and alternatives.
• Maintain a high level of customer satisfaction by ensuring all interactions are handled with empathy and efficiency.
• Collaborate with other departments to resolve complex customer issues.
• Keep accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Stay updated with product knowledge and changes to provide accurate information to customers.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Strong written communication skills in English.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with CRM systems and practices.
• Ability to work in the UK shift (typically 1 PM to 10 PM IST).
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in a similar role supporting UK-based customers.
• Experience with email support tools and software.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and supportive team.
• Professional development and growth opportunities.