Medical Receptionist

We are looking for a friendly, organised, and proactive Medical Receptionist to be the first point of contact for our patients. The ideal candidate must ensure smooth front-desk operations, provide excellent patient experience, and support the medical team in day-to-day administrative tasks.

Key Responsibilities

Front Desk & Patient Handling

• Greet patients warmly and assist them with check-in and check-out procedures.
• Answer incoming calls, manage enquiries, and schedule appointments efficiently.
• Maintain patient flow and ensure minimal waiting time.
• Guide patients regarding procedures, treatment rooms, consultation order, and billing steps.

Appointment & Record Management

• Maintain the clinic schedule and update appointments in the system.
• Collect patient details and update records accurately.
• Coordinate rescheduling, reminders, and follow-ups for consultations and procedures.

Billing & Cash Handling

• Generate bills, collect payments, and maintain daily cash reconciliation.
• Coordinate with the accounts team for payment updates, receipts, and reports.

Clinic Coordination

• Ensure smooth communication between patients, doctors, and nurses.
• Assist in managing patient files, consent forms, and procedure documentation.
• Help maintain cleanliness and organisation of the reception and waiting area.

Customer Service & Support

• Provide clear information about treatments, packages, and services (without medical claims).
• Handle patient concerns politely and escalate issues to the management when required.
• Maintain a positive, professional, and confidential environment.

Skills & Qualifications

Required

• Minimum 1–2 years of experience as a receptionist (clinic/hospital preferred).
• Good communication skills (English, Malayalam preferred).
• Basic computer skills: appointment software, Excel, WhatsApp, email.
• Pleasant and patient-friendly attitude.
• Ability to multitask and remain calm in busy situations.

Preferred

• Experience in dermatology, dental, or cosmetology clinics.
• Knowledge of billing and medical documentation.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,332.58 per month

Work Location: In person