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Ehealthsystem Technologies
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Medical Outreach Specialist

Medical Outreach Specialist

Ehealthsystem Technologies

1 - 3 years

1 - 5 Lacs

hyderabad aurangabad

Posted:1 day ago| Platform:

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Skills Required

analytical skills interpersonal skills diagnostics hipaa standard operating procedures customer support customer service microsoft us healthcare ehealth

Work Mode

Work from Office

Job Type

Full Time

Job Description

This position is a member of eHealth Technologies Medical Outreach team which plays a pivotal role in delivering critical patient information as requested by customers. The Medical Outreach Specialist plays a key role in the accomplishment of eHealth Technologies business objectives by providing their customers exceptional value and timely information. The Medical Outreach Specialist Level 1 is an entry level position. The person will work in a dynamic, fast paced, team-oriented work environment that is guided by and upholds company core values at all times.

Primary Responsibilities:

1. Provides effective & efficient support to Transplant, Dental, and Mental Health accounts.

2. Makes follow up calls, obtains patient authorizations, processes demos, takes inbound calls, processes aged cases and provides exceptional customer support service in a professional, accurate and timely manner at all times.

3. Makes follow up calls on cases fulfillment unable to complete (after 2 quality attempts) from previous day.

4. Efficiently and effectively documents request progress in case management system.

5. May also undertake additional activities at the request of the customer. adherence to HIPAA guidelines. 6. Proactively addresses and elevates customer service issues to Medical Outreach Manager.

6. Adheres to established business processes, policies, and regulations.

7, eHealth Global Technologies, Inc. is an Equal Opportunity Employer

8. Ensures customer requests are processed in a timely and HIPAA compliant manner maintaining appropriate documentation.

9. Appropriately prioritizes work to support team goals.

10. Ensures all policies and procedures are followe'd appropriately with emphasis on strict adherence to HIPAA guidelines.

11. Proactively monitors request activity and takes necessary action to avert potential customer service issues.

12. Recommends improvements to procedures, workflows, and processes.

13. Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.

14. Maintains a high state of training and performance and is properly certified on all necessary processes.

15. Maintains effective communication and good relationships with all end user requesters.

Information Privacy and Security

In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for:

1. Following eHealth Technologies information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc

2. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowe'd by law.

3. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty.

Knowledge and Skill Requirements:

1. Experience in US healthcare BPO Voice process.

2. Superior communication and interpersonal skills, both verbal and written (spelling, grammar, punctuation)

3. Exceptional listening and analytical skills

4. Proficiency with Five9 Telephony software, Microsoft Word, Excel, PowerPoint and Outlook

5. Proven success in a performance-based culture

6. Demonstrated ability to work we'll in a team environment

7. High level of problem identification ability, along with a solutions-based mindset.

8. Demonstrates an uncompromising level of integrity, honesty, trustworthiness, and ethical behavior

9.Strong attention to detail and exhibits an urgency to achieve results.

10. Strong organizational skills and the ability to handle multiple tasks.

11. Results-driven, action-oriented, and self-motivated mindset.

12. Experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal we'll with change and ambiguity

13. Exercises good judgment and utilizes creative problem-solving skills

14. Ability to complete tasks accurately and within strict time constraints

15. Willingness to occasionally work a flexible schedule.

Key Relationships:

eHealth Global Technologies, Inc. is an Equal Opportunity Employer

1. Directly supervised by Operations Manager

2. Interacts regularly with eHealth Technologies staff.

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Medical Outreach Specialist