Company Description Founded in 2006, eHealth Technologies is the leading provider of medical record retrieval and organization services and image-enabled Health Information Exchanges (HIEs). With customers across the country, eHealth Technologies works with prominent HIEs and the nation’s top-ranked hospitals, including 16 of the 20 US News & World Report Honor Roll Hospitals for 2018-2019. The company’s eHealth Connect® solution enhances patient and physician satisfaction by streamlining referrals and intelligently aggregating patients’ clinical records. This assures physicians have the right healthcare information to care for their patients, right when they need it. As a critical adjunct to HIEs, eHealth Connect® Image Exchange enables the automated access to all types of medical images in the context of the aggregated patient record, in full diagnostic quality. Career Opportunity Description Software Engineer is responsible for development of products at eHealth technologies. The person will work in a dynamic, fast paced, team-oriented work environment that is guided by and upholds the company’s core values. Under guidance of the Principal Architect, Development Managers, Lead Software Engineers, Software Engineer will develop innovative web-based solutions. This is a hands-on position and the candidate must possess strong technological skills and be able to work as an individual contributor while also providing guidance to others. This position requires solid organizational and technical skills with great follow through. The person chosen for this opportunity will have experience working in a dynamic, fast paced, technical, team-oriented work environment that is guided by and upholds company core values Primary Responsibilities Develop and maintain innovative cloud-based web applications. Front-end development in Angular 9, TypeScript, JavaScript, CSS3, HTML5, SCSS/SASS/LESS, Express.JS, and other technologies. Back-end development in .NET Core, Web API, Back-end development in MVC, C#/Azure Functions, Azure Event Grid, Azure CosmosDB, Azure Cognitive Search, Azure Service Bus, Azure Storage, Application Insights, and other technologies. Working with the team to perform coding, unit testing (Jasmin/Karma, xUnit), bug resolution, deployment, and documentation. Active participation in our agile methodology including attendance at scrums, demos, retrospective and planning sessions (story pointing). Demonstrate a strong working understanding of the industry best standards in software development and version controlling. Ensure the quality and low bug rates of code released into production. Various additional duties as determined necessary by eHealth Technologies PHI Secure Area Access Employee shall be granted access into the Secure Area of the Department of Information Technology, Research and Development as well as the Secure Area of the Operations Department that are each classified and rated for consistent access, use, and disclosure of Protected Health Information (“PHI”), electronic Protected Health Information (“ePHI”), and/or Personally Identifiable Information (“PII”) (collectively known as a “PHI Secure Area”), for occasional access, use, and disclosure of PHI/ePHI/PII consistent with the requirements of the HIPAA Privacy and Security Rules and related to the Primary Responsibilities of this position. Employee shall be required to maintain badge access into and out of the PHI Secure Area for audit control purposes consistent with Employee’s need for the occasional access, use, and disclosure of PHI/ePHI/PII from within the PHI Secure Area. Employee agrees to safeguard all PHI/ePHI/PII access, used, and disclosed from within the PHI Secure Area and shall not transport PHI/ePHI/PII outside of the PHI Secure Area without approval of the Chief Privacy Officer and/or Security Officer. Failure to follow these requirements and corporate policy may result in disciplinary sanctions up to and including termination. Knowledge And Skill Requirements 4-year degree in computer science, computer engineering or a related field, 3+ years of work experience in the field. Experience working in a development team for a minimum 3 years. 3+ years of experience developing web-based applications using cloud technologies such as AWS/Azure or equivalent. Good at data structures, algorithms, and must have a good understanding of Big(O) notation and techniques. Good understanding of OOPs concepts and SOLID principles. 2+ years of experience in implementing Microservices and API Architecture. Extensive experience with the. NET framework and other technologies: .NET Core, C#, Web API. Experience developing web-based systems for cloud deployment in AWS/Azure or equivalent. Hands-on experience on cloud services such as APIM, Azure Storage, Service Bus, Event Grid, CosmosDB, Azure Search etc., Knowledge of scrum/agile practices. Knowledge of JavaScript on the front and back end including Node.js Good working knowledge in Angular or equivalent framework. Knowledge of NoSQL databases. Knowledge of security practices for web development Solid experience with REST API and user auth (JWTs & OAuth2) Good to have experience working with Auth0/SSO Excellent troubleshooting skills. Ability to communicate effectively both verbally and in writing. Tenacity and ability to manage change adeptly Focus on timely deliveries with a sense of urgency in responding to requests Understanding of HIPAA and HITECH is a plus. Key Relationships Directly Supervised by IT – Software Engineer, Manager Interacts with IT - Solutions Architect Interacts regularly with IT - Scrum Master, Immediate Dev & QA Team members (US & India) Essential Functions Mental Requirements include: General, Visual, and Analytical skills Excellent troubleshooting skills are critical for success in this role Work Conditions On-call availability during the week with occasional weekend work. Work requires willingness to occasionally work a flexible schedule. Show more Show less
Company Description Founded in 2006, eHealth Technologies is the leading provider of medical record retrieval and organization services and image-enabled Health Information Exchanges (HIEs). With customers across the country, eHealth Technologies works with prominent HIEs and the nation’s top-ranked hospitals, including 16 of the 20 US News & World Report Honor Roll Hospitals for 2018-2019. The company’s eHealth Connect® solution enhances patient and physician satisfaction by streamlining referrals and intelligently aggregating patients’ clinical records. This assures physicians have the right healthcare information to care for their patients, right when they need it. As a critical adjunct to HIEs, eHealth Connect® Image Exchange enables the automated access to all types of medical images in the context of the aggregated patient record, in full diagnostic quality. Career Opportunity Description Software Engineer is responsible for development of products at eHealth technologies. The person will work in a dynamic, fast paced, team-oriented work environment that is guided by and upholds the company’s core values. Under guidance of the Principal Architect, Development Managers, Lead Software Engineers, Software Engineer will develop innovative web-based solutions. This is a hands-on position and the candidate must possess strong technological skills and be able to work as an individual contributor while also providing guidance to others. This position requires solid organizational and technical skills with great follow through. The person chosen for this opportunity will have experience working in a dynamic, fast paced, technical, team-oriented work environment that is guided by and upholds company core values Primary Responsibilities Design, develop and maintain innovative cloud-based web applications. Front-end development in Angular 9, TypeScript, JavaScript, CSS3, HTML5, SCSS/SASS/LESS, Express.JS, and other technologies. Back-end development in .NET Core, Web API, Back-end development in MVC, C#/Azure Functions, Azure Event Grid, Azure CosmosDB, Azure Cognitive Search, Azure Service Bus, Azure Storage, Application Insights, and other technologies Working with the team to perform requirements gathering, detailed design, coding, unit testing (Jasmin/Karma, xUnit), bug resolution, deployment, and documentation Active participation in our agile methodology including attendance at scrums, demos, retrospective and planning sessions (story pointing). Demonstrate a strong working understanding of the industry best standards in software development and version controlling. Ensure the quality and low bug rates of code released into production. Bring “continuous improvement” mindset to the team and encourage learning and professional growth. Various additional duties as determined necessary by eHealth Technologies PHI Secure Area Access Employee shall be granted access into the Secure Area of the Department of Information Technology, Research and Development as well as the Secure Area of the Operations Department that are each classified and rated for consistent access, use, and disclosure of Protected Health Information (“PHI”), electronic Protected Health Information (“ePHI”), and/or Personally Identifiable Information (“PII”) (collectively known as a “PHI Secure Area”), for occasional access, use, and disclosure of PHI/ePHI/PII consistent with the requirements of the HIPAA Privacy and Security Rules and related to the Primary Responsibilities of this position. Employee shall be required to maintain badge access into and out of the PHI Secure Area for audit control purposes consistent with Employee’s need for the occasional access, use, and disclosure of PHI/ePHI/PII from within the PHI Secure Area. Employee agrees to safeguard all PHI/ePHI/PII access, used, and disclosed from within the PHI Secure Area and shall not transport PHI/ePHI/PII outside of the PHI Secure Area without approval of the Chief Privacy Officer and/or Security Officer. Failure to follow these requirements and corporate policy may result in disciplinary sanctions up to and including termination. Knowledge And Skill Requirements 4-year degree in computer science, computer engineering or a related field, 6+ years of work experience in the field. Experience working in a development team for a minimum 6 years. 6+ years of experience designing web-based applications using cloud technologies such as AWS/Azure or equivalent. Good at data structures, algorithms, and must have a good understanding of Big(O) notation and techniques. Good understanding of OOPs concepts and SOLID principles. Strong Knowledge of Object Oriented Analysis and Design, Software Design patterns. 6+ years of experience in implementing Microservices and API Architecture. Extensive experience with the. NET framework and other technologies: .NET Core, C#, Web API. Experience designing web-based systems for cloud deployment in AWS/Azure or equivalent. Hands-on experience on cloud services such as APIM, Azure Storage, Service Bus, Event Grid, CosmosDB, Azure Search etc., Knowledge of scrum/agile practices. Knowledge of JavaScript on the front and back end including Node.js Good working knowledge in Angular or equivalent framework. Knowledge of NoSQL databases. Knowledge of security practices for web development Solid experience with REST API and user auth (JWTs & OAuth2) Good to have experience working with Auth0/SSO Excellent troubleshooting skills. Ability to communicate effectively both verbally and in writing. Tenacity and ability to manage change adeptly Focus on timely deliveries with a sense of urgency in responding to requests Understanding of HIPAA and HITECH is a plus. Key Relationships Directly Supervised by IT – Software Engineer, Manager Interacts with IT - Solutions Architect Interacts regularly with IT - Scrum Master, Immediate Dev & QA Team members (US & India) Essential Functions Mental Requirements include: General, Visual, and Analytical skills Excellent troubleshooting skills are critical for success in this role Work Conditions On-call availability during the week with occasional weekend work. Work requires willingness to occasionally work a flexible schedule. Show more Show less
Career Description Founded in 2006, eHealth Technologies is the leading provider of medical record retrieval and organization services and image-enabled Health Information Exchanges (HIEs). With customers across the country, eHealth Technologies works with prominent HIEs and the nation’s top-ranked hospitals, including 17 of the 20 US News & World Report Honor Roll Hospitals for 2020-2021. The company’s eHealth Connect® solution enhances patient and physician satisfaction by streamlining referrals and intelligently aggregating patients’ clinical records. This assures physicians have the right healthcare information to care for their patients, right when they need it. As a critical adjunct to HIEs, eHealth Connect® Image Exchange enables the automated access to all types of medical images in the context of the aggregated patient record, in full diagnostic quality. Job Description The Product Owner plays a critical role in maximizing the value of products developed by our teams while ensuring effective project management throughout the product lifecycle. Working within an Agile framework, you will be the voice of the customer, translating business needs into clear, actionable requirements for development teams. The successful candidate is passionate about understanding user needs, collaborating across multiple departments, and delivering solutions that delight customers while meeting business objectives. You will be responsible for prioritizing product backlog items, managing project scope, tracking delivery commitments, and ensuring the team builds the right product at the right time while maintaining schedule integrity. Primary Responsibilities Own and maintain the product backlog for assigned projects, ensuring it is properly prioritized based on business value, risk, and technical dependencies Develop and manage project plans, timelines, and delivery milestones in collaboration with development teams Clearly articulate product vision and requirements to development teams through user stories and acceptance criteria Actively manage project scope, identifying and addressing scope creep to maintain delivery commitments Collaborate with stakeholders to gather and understand business requirements and translate them into product features Work directly with development teams in sprint planning, grooming, reviews, and retrospectives to ensure on-time delivery of high-quality products Make scope decisions and trade-offs to maximize business value within time and budget constraints Define and track success metrics for product features and releases Establish and monitor key project metrics to ensure teams are on track to meet delivery commitments Identify, track, and mitigate project risks and dependencies Conduct user research and usability testing to validate product decisions Act as the primary liaison between business stakeholders and technical teams Ensure that the team builds the right product with the right quality Maintain transparent communication about project status, including regular updates to stakeholders Stay informed about market trends, competitor offerings, and customer feedback Work closely with Product Management to align product increments with overall product strategy Collaborate with UX/design teams to create intuitive user experiences Lead release planning and coordinate with stakeholders on release management Document and report on sprint outcomes, including velocity and capacity planning Knowledge And Skill Requirements Have a strong voice and business presence with the capability to lead projects Bachelor's Degree in Business, Computer Science, Information Technology, or related field required 5+ years of experience in product management, project management, business analysis, or a related discipline Certification in Scrum/Agile methodologies (CSM, CSPO, or equivalent) preferred Project management certification (PMP, CAPM, or equivalent) a plus Demonstrated experience in project management, including scope management, timeline planning, and delivery tracking Strong understanding of Agile development methodologies, particularly Scrum Experience working in cross-functional teams in a fast-paced environment Excellent communication and interpersonal skills with ability to work effectively with both technical and non-technical stakeholders Proven ability to manage competing priorities and navigate delivery challenges Analytical mindset with strong problem-solving abilities and attention to detail Demonstrated ability to make difficult prioritization decisions based on business value Experience with Agile project management tools (Jira, Confluence, MS Project Online) Proficiency in project planning software and tracking tools Knowledge of user experience design principles and user research methods Ability to interpret customer feedback and translate it into product requirements Track record of successfully managing project scope and meeting delivery commitments Basic understanding of software development processes and technical concepts Preferred: Experience in US Healthcare industry Preferred: Experience with data analysis and metrics-driven decision making Information Privacy and Security In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for: Following eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty. Key Relationships Reports to VP of Product, Technology, and ISO. Supervises: N/A Interacts regularly with eHealth Technologies staff, customers, vendors, and community businesses. Essential Functions Physical Requirements: Extended periods of time typing, data entry, sitting, read, and writing. Mental Requirements include: General, Visual, and Numerical Intelligence. Analytical skills. Traveling will be required on an as needed basis to other eHealth facilities both domestic and international. As eHealth Technologies’ workforce is teleworking remotely from home, it is a requirement of the position that employees have the following minimum requirements available in their home network, including a modem and router with: Ethernet ports wired for gigabit speed connections Must achieve minimum speeds of 100MBS for both upload and download, Availability of at least two (2) Ethernet connections to the internet source is required (for your PC and phone) Modem or router should either be in the same room as the workspace or must have an Ethernet cord long enough to reach the workspace to meet this requirement. Work requires willingness to occasionally work a flexible schedule. Required to be available during regular business hours, evenings and/or weekends on occasion as needed to provide support and assistance to the CEO and President. Show more Show less
Company Description eHealth Technologies is a leading healthcare technology company that advances the delivery of life-altering care. Since 2006, we have decreased time to treatment for millions of patients and are trusted by the top healthcare systems, HIEs, and CROs throughout the United States. Our advanced technology and compassionate team expedite the collection, organization, and delivery of medical records, images, and pathology materials so that care teams have exactly what they need, where they need it, to get their patients back on the road to recovery as quickly as possible. Our team takes great pride in working behind the scenes for 80% of the top hospitals to help hundreds of thousands of patients every year. Career Opportunity Description This role is a member of eHealth Technologies’ Operational Excellence team, which leads a team of Quality Analysts in several functional areas and ensures compliance with accepted processes and procedures and regulatory requirements. This individual will be passionate about working for a global company, and embody a servant leadership approach prioritizing the growth, well-being, and empowerment of employees to meet team, department, and organization goals. This position is employee, vendor, and customer facing and requires solid customer service, organizational and follow through skills. The person chosen for this opportunity will have experience working in a dynamic, fast paced, technical, team-oriented work environment that is guided by and always upholds company core values. Primary Responsibilities Opex Management Lead and manage end-to-end project execution across multiple teams and geographies (US, HYD, AUG, Pune). Define project scope, goals, deliverables, and timelines in alignment with organizational objectives. Monitor project progress, identify risks, and implement mitigation strategies. Drive Operational Excellence (OpEx) initiatives and continuous improvement programs. Ensure compliance with HIPAA and internal data privacy/security protocols. Quality Process Management On a monthly basis perform random audits across all Operations team members. Ensure all focused audit done in a timely manner. Create a pareto of the top errors and determine root cause(s). Identify corrective/preventive actions and then work with the Operations Managers to reduce these errors. Teach/coach/mentor lower performing team members with a clearly defined goal to improve their individual attainment and/or quality score. Adheres to established business processes, policies, and regulations. Ensures all workflow, SOPs, policies, and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines. Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information. Maintains effective communication and good relationships with all eHealth employees. Designing, implementing, and overseeing Quality Assurance processes in other departments/teams as required Liaising with the Director of Human Resources/Manager of Training to communicate training needs as identified in the Quality Assurance process. Various additional duties as determined necessary by eHealth Technologies. BQM management from Quality standpoint overall (US, HYD, AUG & Pune) Driving OpEx projects. Communicate with managers with QA as well as OpEx team alignment. QA’s Learning / development plan creation and Execution. Leadership & Supervision Support & drive the Company’s Mission, Vision, Values, and strategic objectives and key results. Support the departmental recruitment process by completing interviews and providing timely feedback in the candidate selection process. Plans/hosts engagement team activities (virtual and/or in person) on at least a semi-annual basis. Responsible for approving by-monthly/monthly reporting for all Quality Assurance team members, including approving/denying PTO requests, etc. Installs a strong sense of customer focus and professionalism throughout the team. Always expected to role model company values when interacting with individuals from his/her team, customers, internal partners, etc. Motivates the team in a calm and positive manner to ensure their success while providing development opportunities for Quality Analysts to exceed expectations on a regular basis. Provides regular team member recognition, including personal recognition and recognizing team members throughout the larger organization through avenues such as emails, Kudos Corner, Town Hall recognition, and other company wide recognition opportunities. Creates and supports a culture of trust, engagement, and inclusion for all employees. Routinely monitors Team members’ individual performance and quality and takes necessary actions to address any performance or quality issues as soon as possible. Writes and delivers 30/60/90 day and annual performance reviews and develops goals for each Quality Analyst including a developmental action plan that is reviewed and updated on a quarterly basis and shared with Director of Operational Excellence for their individual growth and development and future progression based on the employees’ career aspirations. Monitors individual growth and development of each Quality Analyst to ensure they are performing to their best abilities. Provides ongoing performance feedback to Quality Analyst to enable them to successfully meet/exceed their job expectations. Assesses and promotes training opportunities to continually increase the skill of team members. Proactively works to creatively solve problems and overcome challenges. Management Reporting Monitors progression of workload activities daily and reports on an as needed basis highlighting potential customer issues. Escalates issues immediately to Director of Operational Excellence as needed. Information Privacy and Security In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for: Following eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty. Knowledge And Skill Requirements High School Diploma or GED required. Bachelor’s degree in business or similar field preferred. Two (2) years equivalent experience minimum required Two (2) years supervisory role preferred. Green Belt certified / Know of Six sigma tools. Knows how to create Process Map & SOP's. Call center experience desired. Working knowledge of HIPAA regulations and medical terminology Demonstrated excellence in effective and professional communications (written and verbal) with internal and external customers and all levels of management. Detail oriented and exhibits a sense of urgency to achieve desired results. Strong leadership and organizational skills and the ability to handle multiple tasks. Results-driven, action-oriented, and self-motivated mindset. Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity Proficiency in all aspects of PC utilization including MS office, Sales Force. Ability to complete tasks accurately and within strict time constraints Ability to simultaneously manage several projects. Key Relationships Supervises a team of Quality Analysis and Operation Excellence Specialists Directly supervised by Director of Operational Excellence Interacts regularly with eHealth Technologies staff, customers, vendors, and community businesses. Essential Functions Physical Requirements: Extended periods of time typing, data entry, sitting, ready, writing. Lifting up to 20 lbs. Mental Requirements include: General, Visual, and Numerical Intelligence. Analytical skills. Work requires willingness to occasionally work a flexible schedule. Work from the office Schedule will overlap with US EST timing
eHealth Technologies is a prominent healthcare technology company dedicated to enhancing the delivery of life-changing care. With a proven track record since 2006, we have significantly reduced the time to treatment for millions of patients, earning the trust of leading healthcare systems, HIEs, and CROs across the United States. Our innovative technology and compassionate team streamline the collection, organization, and delivery of medical records, images, and pathology materials, ensuring that care teams have timely access to the necessary resources to facilitate their patients" swift recovery. As a member of the eHealth Technologies Operational Excellence team, you will play a crucial role in leading Quality Analysts across various functional areas. Your primary focus will be to uphold compliance with established processes, procedures, and regulatory standards, while fostering a culture of growth, well-being, and empowerment among team members. This position demands a customer-centric approach, exceptional organizational skills, and a commitment to upholding the company's core values. Your responsibilities will include overseeing Opex management, project execution, and compliance with HIPAA and internal data privacy/security protocols. You will be tasked with conducting audits, identifying areas for improvement, implementing corrective measures, and ensuring strict adherence to established business processes and regulations, particularly HIPAA guidelines. In addition, you will be responsible for driving Operational Excellence initiatives, managing Quality Assurance processes, and collaborating with other departments as needed. Your leadership and supervision duties will involve supporting the company's mission, vision, and values, participating in recruitment processes, hosting team activities, and providing ongoing feedback and recognition to team members. Furthermore, you will monitor individual performance, facilitate training opportunities, and develop performance reviews and goals for Quality Analysts to support their growth and development. Your role will also involve managing reporting activities, prioritizing workload progression, and addressing customer issues as they arise. To excel in this role, you should possess a high school diploma or GED, with a preference for a bachelor's degree in business or a related field. A minimum of two years of relevant experience is required, along with supervisory experience and familiarity with Six Sigma tools. Knowledge of HIPAA regulations, strong communication skills, attention to detail, and the ability to handle multiple tasks are essential for success in this position. In summary, as a key member of the eHealth Technologies team, you will contribute to the company's commitment to delivering exceptional healthcare solutions while upholding the highest standards of quality, compliance, and operational excellence.,
Company Description Are you passionate about empowering and supporting a diverse workforce in a dynamic healthcare environment? Founded in 2006, eHealth Technologies is the leading provider of medical record retrieval and organization services and image-enabled Health Information Exchanges (HIEs). With customers across the country, eHealth Technologies works with prominent HIEs and the nation’s top-ranked hospitals, including 17 of the 20 US News & World Report Honor Roll Hospitals. The company’s eHealth Connect® solution enhances patient and physician satisfaction by streamlining referrals and intelligently aggregating patients’ clinical records. This assures physicians have the right healthcare information to care for their patients, right when they need it. As a critical adjunct to HIEs, eHealth Connect® Image Exchange enables the automated access to all types of medical images in the context of the aggregated patient record, in full diagnostic quality. Career Opportunity Description The Human Resources Manager position reports directly to the VP of Human Resources. The Human Resources Manager will be responsible for the day-to-day operations of our India locations, including assisting the Human Resources Director to drive programs for employee engagement and culture; learning and development; performance management; benefits and total rewards, diversity, equity and inclusion, health and safety, and conflict resolution. The right candidate for this position should have a passion for leading and developing a department within our company with employee culture, performance, and compliance as its focus. Critical thinking and strategic insight will be required. Some travel is required in this role to our local offices throughout India, and potentially to our global office locations as you will collaborate and consult with extended HR team, and business leaders throughout the organization. Primary Responsibilities Process accurately and timely semimonthly payroll and subsequent required company reporting with Payroll and Time and Attendance in accordance with governing laws and regulations. Identifies opportunities to maximize the automation capability of Payroll and Benefit software. Supports tracking and reporting for Human Resources metrics. Coordinate with Recruitment/Onboarding teams to support new hire orientation for onboarding paperwork, benefit review, and additional areas as required. Oversee the implementation of specific assigned HR programs, identifying opportunities for improvement. Partner with management to develop and communicate HR policies, procedures, programs, and laws. Determine and recommend employee relations practices necessary to establish positive relationships and a high level of employee morale and satisfaction. Serve as the primary contact with the company employment law attorney and government agencies. Protect the interest of employees and the company in accordance with policies and governmental laws and regulations to minimize risk. Conduct continuing study of all HR policies, programs, and practices to Keep management informed of new developments. Maintain HRIS software for employee tracking. Maintain all personnel files. Oversee employee offboarding processes. Oversee employee engagement programs, including employee event planning and morale programs. Drive a high performing culture, including maintaining and improving the performance review processes. Various other duties as assigned. Knowledge, Skills, And Certification Requirements Bachelor's degree required. 6-8 years in the human resources function with multi-site responsibility, experience in healthcare or technology industry preferred. Strong business acumen; understands business beyond the HR function. Demonstrated ability to collaborate cross-functionally and adapt global strategies at a local/regional level. Prior experience deploying talent management programs and initiatives. Self-motivated with outstanding planning, prioritization, and time-management skills. Maintains current knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws regarding Human Resources issues. Must have strong Microsoft Office Suite skills, with the familiarity of HR Information Systems Key Relationships Directly works with HR department team members globally. Interacts regularly with eHealth Technologies leadership, global team member, vendors, and community members. Essential Functions Physical Requirements: Extended periods of time typing, data entry, sitting, reading, writing. Lifting to 20 lbs. Mental Requirements include General, Visual, and Numerical Intelligence. Analytical skills. Must be able to work in the office. This position is a night shift position, requiring overlap with US eastern time hours.
Company Description eHealth Technologies is a leading healthcare technology company that advances the delivery of life-altering care. Since 2006, we have decreased time to treatment for millions of patients and are trusted by the top healthcare systems, HIEs, and CROs throughout the United States. Our advanced technology and compassionate team expedite the collection, organization, and delivery of medical records, images, and pathology materials so that care teams have exactly what they need, where they need it, to get their patients back on the road to recovery as quickly as possible. Our team takes great pride in working behind the scenes for 80% of the top hospitals to help hundreds of thousands of patients every year. Career Opportunity Description This position is a member of eHealth Technologies’ Customer Success Management team and plays a pivotal role in delivering critical information as requested by customers. The Client Service Analyst supports client relationships by analyzing and researching customer data to uncover insights that drive service improvements and strategic decision-making. This role is essential in ensuring client satisfaction through data-driven support, proactive issue resolution, and continuous service optimization. The person will work in a dynamic, fast paced, team-oriented work environment that is guided by and upholds company core values. Primary Responsibilities Research and analyze client data to identify patterns, trends, and opportunities for improvement. Metrics include: Volume Trends Turn Around Time Trends Requestor Department Usage. SLAs SLAs Develop and maintain dashboards and reports that communicate client performance metrics and trends. Customer Template Management: Oversee the organization and maintenance of customer request templates. coordinate and implement updates or changes to templates based on evolving client needs and internal process improvements. Ensure templates are easily accessible and consistently formatted for operational efficiency. Data Preparation for Customer Check-In Meetings: Support onboarding and training of new clients by providing data-driven insights and documentation. Collaborate with sales and customer success managers to ensure data aligns with strategic goals and customer expectations. Assist in the facilitation and execution of NPS surveys and feedback collection. Analyze NPS results to identify trends, root causes, and areas for improvement. Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time without notice. Knowledge And Skill Requirements Minimum of 2 years of Data Analyst Experience Bachelor’s degree, preferably in computer science, mathematics, business management, or economics Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with statistical accuracy. Excellent documentation skills and the ability to present findings in a polished way through reports and presentation decks Experience in US company would be added advantage. Superior interpersonal skills with the ability to collaborate with US colleagues Exceptional written, verbal and visual communication skills Proficiency with Microsoft Word, Excel, PowerPoint and Outlook Experience with Salesforce.Com would be an advantage Proven success in a performance-based culture Demonstrated ability to work well in a team environment High level of problem identification ability, along with a solutions-based mindset. Demonstrates an uncompromising level of integrity, honesty, trustworthiness, and ethical behavior Strong attention to detail and exhibits an urgency to achieve results. Strong organizational skills and the ability to handle multiple tasks. Results-driven, action-oriented, and self-motivated mindset. Experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity Exercises good judgment and utilizes creative problem-solving skills Ability to complete tasks accurately and within strict time constraints Willingness to occasionally work a flexible schedule. Reliable attendance is an expectation. Key Relationships Reports to the VP of Customer Success Interacts regularly with eHealth Technologies staff, customers, vendors, and community members. Essential Functions Physical Requirements: Extended periods of time typing, data entry, sitting, reading, writing. Lifting up to 20 lbs. Mental Requirements include General, Visual, and Numerical Intelligence. Analytical skills. This role will be based in India, and is eligible to work remotely, however when teleworking remotely, it is a requirement of the position that employees have the following minimum requirements available: A private workspace the meets the requirements of the Teleworking Security (HITRUST-21) Policy ii. An internet network that meets the requirements of Teleworking Security (HITRUST-21) Policy, including: A router that must achieve minimum speeds of 100MBPS for download and 10MBPS for upload, or any other higher speed required for the work to be produced contingent upon your role. Availability of at least two (2) Ethernet connections in the router to the internet source is required (for your PC and phone). Workstation should be plugged directly into the router as a hardwire connection to high-speed internet is critical to maintaining approved speeds for optimal functioning of various operational hardware, software and tools, as required for work performance; an appropriate Wi-Fi connection may satisfy this connection to high-speed internet. Router should be updated regularly with latest firmware, or ultimately replaced if router speeds are not within the minimum specifications above. Work requires willingness to occasionally work a flexible schedule
About The Job Company Description eHealth Technologies is a leading healthcare technology company that advances the delivery of life-altering care. Since 2006, we have decreased time to treatment for millions of patients and are trusted by the top healthcare systems, HIEs, and CROs throughout the United States. Our advanced technology and compassionate team expedite the collection, organization, and delivery of medical records, images, and pathology materials so that care teams have exactly what they need, where they need it, to get their patients back on the road to recovery as quickly as possible. Our team takes great pride in working behind the scenes for 80% of the top hospitals to help hundreds of thousands of patients every year. Career Opportunity Description This role is a member of eHealth Technologies Operational Excellence team, which leads a team of Quality Analysts in several functional areas and ensures compliance with accepted processes and procedures and regulatory requirements. This individual will be passionate about working for a global company, and embody a servant leadership approach prioritizing the growth, well-being, and empowerment of employees to meet team, department, and organization goals. This position is employee, vendor, and customer facing and requires solid customer service, organizational and follow through skills. The person chosen for this opportunity will have experience working in a dynamic, fast paced, technical, team-oriented work environment that is guided by and always upholds company core values. Primary Responsibilities Opex Management Lead and manage end-to-end project execution across multiple teams and geographies (US, HYD, AUG, Pune). Define project scope, goals, deliverables, and timelines in alignment with organizational objectives. Monitor project progress, identify risks, and implement mitigation strategies. Drive Operational Excellence (OpEx) initiatives and continuous improvement programs. Ensure compliance with HIPAA and internal data privacy/security protocols. Quality Process Management On a monthly basis perform random audits across all Operations team members. Ensure all focused audit done in a timely manner. Create a pareto of the top errors and determine root cause(s). Identify corrective/preventive actions and then work with the Operations Managers to reduce these errors. Teach/coach/mentor lower performing team members with a clearly defined goal to improve their individual attainment and/or quality score. Adheres to established business processes, policies, and regulations. Ensures all workflow, SOPs, policies, and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines. Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information. Maintains effective communication and good relationships with all eHealth employees. Designing, implementing, and overseeing Quality Assurance processes in other departments/teams as required Liaising with the Director of Human Resources/Manager of Training to communicate training needs as identified in the Quality Assurance process. Various additional duties as determined necessary by eHealth Technologies. BQM management from Quality standpoint overall (US, HYD, AUG & Pune) Driving OpEx projects. Communicate with managers with QA as well as OpEx team alignment. QAs Learning / development plan creation and Execution. Leadership & Supervision Support & drive the Companys Mission, Vision, Values, and strategic objectives and key results. Support the departmental recruitment process by completing interviews and providing timely feedback in the candidate selection process. Plans/hosts engagement team activities (virtual and/or in person) on at least a semi-annual basis. Responsible for approving by-monthly/monthly reporting for all Quality Assurance team members, including approving/denying PTO requests, etc. Installs a strong sense of customer focus and professionalism throughout the team. Always expected to role model company values when interacting with individuals from his/her team, customers, internal partners, etc. Motivates the team in a calm and positive manner to ensure their success while providing development opportunities for Quality Analysts to exceed expectations on a regular basis. Provides regular team member recognition, including personal recognition and recognizing team members throughout the larger organization through avenues such as emails, Kudos Corner, Town Hall recognition, and other company wide recognition opportunities. Creates and supports a culture of trust, engagement, and inclusion for all employees. Routinely monitors Team members individual performance and quality and takes necessary actions to address any performance or quality issues as soon as possible. Writes and delivers 30/60/90 day and annual performance reviews and develops goals for each Quality Analyst including a developmental action plan that is reviewed and updated on a quarterly basis and shared with Director of Operational Excellence for their individual growth and development and future progression based on the employees career aspirations. Monitors individual growth and development of each Quality Analyst to ensure they are performing to their best abilities. Provides ongoing performance feedback to Quality Analyst to enable them to successfully meet/exceed their job expectations. Assesses and promotes training opportunities to continually increase the skill of team members. Proactively works to creatively solve problems and overcome challenges. Management Reporting Monitors progression of workload activities daily and reports on an as needed basis highlighting potential customer issues. Escalates issues immediately to Director of Operational Excellence as needed. Information Privacy and Security In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for: Following eHealth Technologies information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty. Knowledge And Skill Requirements High School Diploma or GED required. Bachelors degree in business or similar field preferred. MBA is preffered. Two (2) years equivalent experience minimum required Two (2) years supervisory role preferred. Green Belt certified / Know of Six sigma tools. Knows how to create Process Map & SOP's. Call center experience desired. Working knowledge of HIPAA regulations and medical terminology Demonstrated excellence in effective and professional communications (written and verbal) with internal and external customers and all levels of management. Detail oriented and exhibits a sense of urgency to achieve desired results. Strong leadership and organizational skills and the ability to handle multiple tasks. Results-driven, action-oriented, and self-motivated mindset. Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity Proficiency in all aspects of PC utilization including MS office, Sales Force. Ability to complete tasks accurately and within strict time constraints Ability to simultaneously manage several projects. Key Relationships Supervises a team of Quality Analysis and Operation Excellence Specialists Directly supervised by Director of Operational Excellence Interacts regularly with eHealth Technologies staff, customers, vendors, and community businesses. Essential Functions Physical Requirements: Extended periods of time typing, data entry, sitting, ready, writing. Lifting up to 20 lbs. Mental Requirements include: General, Visual, and Numerical Intelligence. Analytical skills. Work requires willingness to occasionally work a flexible schedule. Work from the office Schedule will overlap with US EST timing (ref:iimjobs.com)
Company Description: Founded in 2006, eHealth Technologies is the leading provider of medical record retrieval and organization services and image-enabled Health Information Exchanges (HIEs). With customers across the country, eHealth Technologies works with prominent HIEs and the nation’s top-ranked hospitals, including 16 of the 20 US News & World Report Honor Roll Hospitals for 2018-2019. The company’s eHealth Connect® solution enhances patient and physician satisfaction by streamlining referrals and intelligently aggregating patients’ clinical records. This assures physicians have the right healthcare information to care for their patients, right when they need it. As a critical adjunct to HIEs, eHealth Connect® Image Exchange enables the automated access to all types of medical images in the context of the aggregated patient record, in full diagnostic quality. Career Opportunity Description This position is a member of eHealth Technologies’ Medical Outreach team which plays a pivotal role in delivering critical patient information as requested by customers. The Medical Outreach Specialist plays a key role in the accomplishment of eHealth Technologies business objectives by providing their customers exceptional value and timely information. The Medical Outreach Specialist – Level 1 is an entry level position. The person will work in a dynamic, fast paced, team-oriented work environment that is guided by and upholds company core values at all times. Primary Responsibilities Provides effective & efficient support to Transplant, Dental, and Mental Health accounts. Makes follow up calls, obtains patient authorizations, processes demos, takes inbound calls, processes aged cases and provides exceptional customer support service in a professional, accurate and timely manner at all times. Makes follow up calls on cases fulfillment unable to complete (after 2 quality attempts) from previous day. Efficiently and effectively documents request progress in case management system. May also undertake additional activities at the request of the customer. adherence to HIPAA guidelines. 6. Proactively addresses and elevates customer service issues to Medical Outreach Manager. Adheres to established business processes, policies, and regulations. 7, eHealth Global Technologies, Inc. is an Equal Opportunity Employer Ensures customer requests are processed in a timely and HIPAA compliant manner maintaining appropriate documentation. Appropriately prioritizes work to support team goals. Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines. Proactively monitors request activity and takes necessary action to avert potential customer service issues. Recommends improvements to procedures, workflows, and processes. Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information. Maintains a high state of training and performance and is properly certified on all necessary processes. Maintains effective communication and good relationships with all end user requesters. Information Privacy and Security In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for: Following eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty. Knowledge And Skill Requirements Experience in US healthcare BPO Voice process. Superior communication and interpersonal skills, both verbal and written (spelling, grammar, punctuation) Exceptional listening and analytical skills Proficiency with Five9 Telephony software, Microsoft Word, Excel, PowerPoint and Outlook Proven success in a performance-based culture Demonstrated ability to work well in a team environment High level of problem identification ability, along with a solutions-based mindset. Demonstrates an uncompromising level of integrity, honesty, trustworthiness, and ethical behavior Strong attention to detail and exhibits an urgency to achieve results. Strong organizational skills and the ability to handle multiple tasks. Results-driven, action-oriented, and self-motivated mindset. Experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity Exercises good judgment and utilizes creative problem-solving skills Ability to complete tasks accurately and within strict time constraints Willingness to occasionally work a flexible schedule. Key Relationships eHealth Global Technologies, Inc. is an Equal Opportunity Employer Directly supervised by Operations Manager Interacts regularly with eHealth Technologies staff.
As a Medical Outreach Specialist Level 1 at eHealth Technologies, you will be a crucial member of the Medical Outreach team, responsible for delivering critical patient information to customers. You will work in a dynamic, fast-paced, team-oriented environment guided by the company's core values. Your primary responsibilities will include: - Providing effective & efficient support to Transplant, Dental, and Mental Health accounts. - Making follow-up calls, obtaining patient authorizations, processing demos, taking inbound calls, processing aged cases, and providing exceptional customer support service in a professional, accurate, and timely manner. - Efficiently documenting request progress in the case management system. - Proactively addressing and elevating customer service issues to the Medical Outreach Manager. - Ensuring customer requests are processed timely and in a HIPAA-compliant manner, maintaining appropriate documentation. - Appropriately prioritizing work to support team goals and following established business processes, policies, and regulations. - Monitoring request activity and taking necessary action to avert potential customer service issues. - Recommending improvements to procedures, workflows, and processes. - Maintaining a high level of training and performance, being properly certified on all necessary processes. - Maintaining effective communication and good relationships with all end-user requesters. In addition to the above responsibilities, you will be expected to: - Follow eHealth Technologies" information privacy and security policies, procedures, and standard operating procedures. - Access, use, and disclose only the minimum necessary covered information needed for job responsibilities. - Safeguard the confidentiality, integrity, and availability of covered information at all times. Qualifications required for this position include: - Experience in US healthcare BPO Voice process. - Superior communication and interpersonal skills, both verbal and written. - Proficiency with Five9 Telephony software, Microsoft Word, Excel, PowerPoint, and Outlook. - Demonstrated ability to work well in a team environment. - Strong attention to detail and ability to handle multiple tasks. - Results-driven, action-oriented, and self-motivated mindset. - Willingness to occasionally work a flexible schedule. By joining eHealth Technologies, you will have the opportunity to work in a performance-based culture, where integrity, honesty, trustworthiness, and ethical behavior are highly valued. You will be part of a team that values problem-solving skills, creativity, and the ability to achieve results accurately and within strict time constraints.,
Company Description Founded in 2006, eHealth Technologies is the leading provider of medical record retrieval and organization services and image-enabled Health Information Exchanges (HIEs). With customers across the country, eHealth Technologies works with prominent HIEs and the nation’s top-ranked hospitals, including 17 of the 20 US News & World Report Honor Roll Hospitals for 2020-2021. The company’s eHealth Connect® solution enhances patient and physician satisfaction by streamlining referrals and intelligently aggregating patients’ clinical records. This assures physicians have the right healthcare information to care for their patients, right when they need it. As a critical adjunct to HIEs, eHealth Connect® Image Exchange enables the automated access to all types of medical images in the context of the aggregated patient record, in full diagnostic quality. Position Summary The Director of Software Engineering is responsible for leading and managing the software development organization, driving technical excellence, and delivering high-quality software solutions that align with business objectives. This role provides technical and strategic leadership to multiple engineering teams working on cloud-native applications using Microsoft Azure, .NET Core, and related technologies. The Director of Software Engineering partners closely with Product Management, Architecture, and other technology teams to ensure successful delivery of software products while maintaining engineering excellence, fostering innovation, and developing team capabilities. Primary Responsibilities Provide technical and strategic leadership to engineering teams, ensuring delivery of high-quality software solutions while maintaining architectural integrity and technical standards Develop and execute engineering strategies that align with business goals and technical roadmaps, including modernization initiatives and adoption of new technologies Lead and mentor engineering managers and technical leads, fostering a culture of technical excellence, innovation, and continuous improvement Partner with Product Management to define and execute product roadmaps, ensuring technical feasibility and optimal implementation approaches Drive adoption of best practices in software development, including code quality, testing practices, CI/CD, and DevOps methodologies Oversee technical designs and architecture decisions within engineering teams, ensuring alignment with enterprise architecture standards and patterns Manage resource allocation, capacity planning, and team structure to optimize delivery capabilities and team effectiveness Establish and monitor engineering metrics and KPIs to ensure high-quality deliverables and team productivity Drive innovation in engineering practices, tools, and technologies while maintaining system stability and reliability Ensure compliance with security requirements, regulatory standards, and industry best practices Collaborate with Architecture team to define and implement technical standards, patterns, and practices Manage vendor relationships and technology partnerships related to engineering tools and services Lead technical discovery and planning for major initiatives, including build vs. buy analysis and technical feasibility assessments Implement and maintain comprehensive engineering metrics programs to track team and individual performance, including: Sprint velocity and predictability Code quality metrics and technical debt Deployment frequency and success rates Bug rates and resolution times Story point completion rates Sprint burndown effectiveness Lead sprint retrospectives and project post-mortems to identify areas for improvement in process and execution Develop and track engineering KPIs that align with business objectives and project deliverables Create and maintain dashboards for real-time visibility into team performance and project status Actively manage team performance through: Regular 1:1 meetings with team leads and managers Performance improvement plans when necessary Recognition and reward programs for high performers Career development planning and goal setting Capacity planning and resource allocation adjustments Ensure project delivery stays on schedule and within budget through: Regular monitoring of sprint commitments and velocity Early identification and mitigation of delivery risks Proactive resource management and team composition adjustments Stakeholder communication and expectation management Information Privacy and Security In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for: Following eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty. Knowledge And Skill Requirements Bachelor's degree in Computer Science, Software Engineering, or related field; Master's degree preferred 10+ years of software development experience with at least 5 years in engineering management roles Deep technical expertise in Microsoft technology stack, including: .NET Core and C# Azure cloud services and infrastructure Web API development and microservices architecture Modern front-end frameworks (React, Angular) Strong understanding of AI and machine learning technologies, including: Azure AI services Natural Language Processing Machine Learning operations (MLOps) AI integration patterns and best practices Proven experience leading and growing engineering teams of 20+ people Strong background in cloud-native application development and DevOps practices Experience with Agile methodologies Deep understanding of software architecture patterns, distributed systems, and cloud architecture Strong knowledge of security best practices, SDLC, and compliance requirements Experience with budget management and resource planning Excellence in stakeholder management and executive communication Track record of successful delivery of complex software projects Strong analytical and problem-solving skills Experience with performance optimization and scalability of cloud applications Demonstrated ability to attract, retain, and develop technical talent Advanced expertise in Agile project management tools and metrics tracking systems (Azure DevOps, Jira) Strong understanding of Agile metrics and their application in team performance management: Velocity calculation and trending Burndown and burnup analysis Lead time and cycle time optimization Release predictability metrics Technical debt quantification Experience with project estimation techniques and budget management in Agile environments Proven track record of successfully delivering projects on time and within budget through effective team performance management Strong data analysis skills with the ability to: Identify trends in team performance data Make data-driven decisions about team composition and process improvements Create meaningful visualizations and reports for stakeholder communication Use metrics to drive continuous improvement Experience implementing and managing engineering metrics programs that balance team health with delivery objectives Key Relationships Directly supervised by the VP of Product and Engineering Interacts regularly with eHealth Technologies staff, customers, vendors, and community members. Essential Functions Physical Requirements: Extended periods of time typing, data entry, sitting, reading, writing. Lifting up to 20 lbs. While performing the duties of this job, the employee is regularly required to talk or hear. Mental Requirements include: General, Visual, and Numerical Intelligence. Analytical skills. As eHealth Technologies’ workforce is currently teleworking remotely from home, it is a requirement of the position that employees have the following minimum requirements available in their home internet network, including a router that: Must achieve minimum speeds of 100MBPS for download and 10MBPS for upload, or any other higher speed required for the work to be produced contingent upon your role. Availability of at least two (2) Ethernet connections in the router to the internet source is required (for your PC and phone). Workstation should be plugged directly into the router as a hardwire connection to high speed internet is critical to maintaining approved speeds for optimal functioning of various operational hardware, software and tools, as required for work performance; an appropriate Wi-Fi connection may satisfy this connection to high speed internet. Router should be updated regularly with latest firmware, or ultimately replaced if router speeds are not within the minimum specifications above.