Job Summary:
Describe what the person will do in the role - how he/she will impact the organization.
- Serve as a key go-to resource and escalation contact for our Content Management and Publishing teams in identifying and troubleshooting an array of complex metadata and A/V issues.
- Ensure content integrity by auditing and evaluating against quality standards, monitoring systems for alerts and take corrective actions, and perform both routine and more complicated asset management tasks.
- Evangelize and enforce our content specifications and provide technical support to external partners for delivery and quality issues.
- Maintain documentation and runbook accuracy through regular refinement or creation.
- Communicate tech challenges and operational requirements effectively to a variety of stakeholders.
- Provide feedback on operational workflows to propose scalable solutions for content management and Hulus content toolset.
Responsibilities and Duties of the Role:
Summarize job responsibilities, core deliverables and major duties. What is required for the position to exist?
- Focus on major areas of work, typically 20% or more of role % of Time
- Meet with and drive operational needs of digital supply chain, content toolsets, and content business initiatives with engineering and product teams -
50% of Times
- Deep drive troubleshooting and analysis of trends, issues, and problems -
40% of Times
- Documentation and runbooks -
10% of Times
Required Education, Experience/Skills/Training:
Minimum and Preferred. Inclusive of Licenses/Certs (include functional experience as well as behavioral attributes and/or leadership capabilities)
Basic Qualifications
- Minimum 3 years experience in digital distribution, post-production, and/or digital asset management.
- Masterful digital video delivery experience, including knowledge of various video specifications, ingest platforms, content metadata schemas, and content management systems.
- Outstanding communication skills and the ability to effectively present requirements, challenges and solutions across internal and external teams and partners.
- Strong understanding of the digital content lifecycle, from production through distribution, including post-production, QC, packaging and delivery.
Preferred Qualifications
- Familiarity with Agile, Kanban, and Scrum methods.
- Specifications and standards documentation experience Experience with:
- New and emerging video/audio encoding tech (4K/UHD, HDR, Atmos)
Required Education
- Bachelor's Degree in TV/Film Production, Communications, Computer Science, Data Science/Analytics, or similar
Department-Specific Boiler Plates:
Ad Platforms
- Ad Platforms is responsible for Disneys industry-leading ad technology and products driving advertising performance, innovation, and value in Disneys sports, news, and entertainment content, across all media platforms.
Business Operations
- The Business Operations team helps guide and articulate technology strategy and research, and is responsible for driving the day-to-day operation of the Product & Technology organization, including: project and portfolio management and tracking; organization-level capital, space, and resource management and allocation; process management; technical incident management; and our administrative and workplace experience support team.
Commerce, Data & Identity
- Commerce, Data & Identity provides the core product management functions for areas crucial to Disneys media businesses. These include initiatives and products that power digital commerce, identity, and growth, as well as those that reach uniquely across The Walt Disney Company enterprise, such as messaging and privacy, among others. Additionally, it is responsible for the data engineering, science, and products for Disney Entertainment & ESPN, along with their interconnection with other parts of The Walt Disney Company.
Content Platforms & Operations
- Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disneys linear networks and theatrical content. This includes Disneys media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disneys EMEA, APAC, and LATAM regional business teams.
Design
- Design is centrally responsible for the design supporting all consumer-facing and business products and tooling for the Disney Entertainment & ESPN portfolio, including sports, entertainment, enterprise, UX, creative services and design research.
Product Engineering
- Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality assurance, engineering behind personalization, commerce, lifecycle, and identity.
Product Management
- Product Management is responsible for driving the overall user experience, feature strategies and concepts, and engagement paradigms for Disney Entertainment & ESPN's global portfolio of consumer-facing streaming and digital products including Disney+, Hulu, ESPN, ABC, ABC News, Nat Geo, Marvel, and Star Wars.
