Marketing Specialist (Agency Experience)

Job Description

About Us:

We’re a fast-growing Canadian startup looking for a dynamic customer service associate who can connect with clients, solve problems, and drive sales.

What You’ll Do:

• Communicate with customers via calls and chats in English.
• Convert leads into paying clients by selling our services.
• Multitask efficiently: create tickets, handle calls, and manage customer requests simultaneously.

You Bring:

• Excellent English communication skills.
• Sales mindset with the ability to convert leads.
• Strong multitasking and organizational skills.

Why Join:

• Play a key role in a growing startup.
• Flexible, fast-paced, and collaborative environment.
• Opportunity to grow your career in customer success and sales.

Required Skills & Competencies

Technical Skills

• Basic computer literacy: MS Office, email, and internet usage.
• Familiarity with

  CRM software

  is an added advantage.
• Comfortable working with telephonic systems, chat tools, and helpdesk software.

Soft Skills

• Excellent communication skills

  (verbal and written).
• Strong

  listening and interpersonal abilities

  .
• Ability to handle

  difficult customers calmly and patiently

  .

• Problem-solving

  and

  analytical thinking

  to provide effective resolutions.
• Positive attitude, adaptability, and

  team-oriented mindset

  .