Casa Company Ltd

Job Description About Us: We’re a fast-growing Canadian startup looking for a dynamic customer service associate who can connect with clients, solve problems, and drive sales. What You’ll Do: Communicate with customers via calls and chats in English. Convert leads into paying clients by selling our services. Multitask efficiently: create tickets, handle calls, and manage customer requests simultaneously. You Bring: Excellent English communication skills. Sales mindset with the ability to convert leads. Strong multitasking and organizational skills. Why Join: Play a key role in a growing startup. Flexible, fast-paced, and collaborative environment. Opportunity to grow your career in customer success and sales. Required Skills & Competencies Technical Skills Basic computer literacy: MS Office, email, and internet usage. Familiarity with CRM software is an added advantage. Comfortable working with telephonic systems, chat tools, and helpdesk software. Soft Skills Excellent communication skills (verbal and written). Strong listening and interpersonal abilities . Ability to handle difficult customers calmly and patiently . Problem-solving and analytical thinking to provide effective resolutions. Positive attitude, adaptability, and team-oriented mindset .