Marketing & PR Coordinator

Role Overview: As a Public Relations and Telecalling Executive at our hospital in Thane, Maharashtra, you will play a crucial role in providing excellent customer service, promoting hospital services, and supporting marketing initiatives. Your responsibilities will include welcoming visitors, handling telecommunication, assisting with marketing activities, and ensuring effective communication with patients and visitors. Key Responsibilities: - Welcome and assist walk-in visitors, patients, and attendants in a courteous and professional manner. - Provide information about hospital services, facilities, health packages, and ongoing programs. - Coordinate with internal departments to resolve patient/visitor queries related to marketing initiatives or promotions. - Handle inbound calls regarding hospital services, health check-ups, and promotional offers. - Make outbound calls for appointment reminders, post-visit follow-up calls, and informing patients about new packages, health camps, and hospital initiatives. - Assist the marketing team in organizing in-house events, awareness programs, and promotional activities. - Support preparation and distribution of brochures, leaflets, and other marketing material. - Coordinate logistics for marketing campaigns within the hospital. - Provide feedback and suggestions to enhance patient engagement and brand visibility. Qualifications Required: - Any Graduate (Postgraduate in Public Relations, Marketing, or Hospital Administration preferred). - 1-3 years of experience in PR, Telecalling, or Marketing (healthcare experience preferred). - Excellent verbal communication in English, Hindi & Marathi. - Pleasant personality, good interpersonal skills, and service orientation. - Ability to handle queries and resolve them professionally. - Basic knowledge of MS Office and call reporting. Additional Details: - The position requires full-time, permanent availability. - Language proficiency in English is required. - The job location is in Thane, Maharashtra. (Note: Key competencies such as Public Relations & Patient Communication, Inbound & Outbound Telecalling, Hospital Event & Promotion Support, Strong Communication & Presentation Skills, Professional Grooming & Etiquette, and Teamwork & Coordination are essential for success in this role.),