Front Office Executive

Job Description

Key Responsibilities:Front Office Duties: Greet and assist patients and visitors in a courteous and professional manner. Register new patients and update existing patient details accurately in the Hospital Information System (HIS). Schedule appointments and coordinate with consultants for OPD/diagnostics. Guide patients for department locations, doctor consultations, diagnostics, etc. Maintain front office decorum and manage the reception area. Handle phone calls, emails, and inquiries effectively. Manage patient feedback, suggestions, and complaints with a resolution mindset. Billing Duties: Generate accurate bills for OPD, IPD, diagnostics, pharmacy, and day care services. Coordinate with clinical departments for service entries and investigations. Apply correct service codes, discounts, insurance packages, and doctor share mapping. Handle cash, card, UPI, and other modes of payment; ensure timely daily cash deposit reconciliation. Manage admission and discharge billing processes; prepare final settlement bills. Coordinate with TPA and insurance departments for credit billing. Handle corporate clients’ billing as per agreed packages and policies. Experience: 1–3 years in a hospital front office or billing role. Freshers with strong communication and computer skills may be considered. Skills: Proficiency in MS Office & Hospital Information System (HIS) Strong communication and interpersonal skills Customer-centric attitude Attention to detail and accuracy in billing Ability to multitask and remain calm under pressure Job Types: Full-time, Permanent Pay: ₹11,453.69 - ₹23,778.58 per month Benefits: Health insurance Schedule: Morning shift Work Location: In person