Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Client Relationship Management:
a. Serve as the lead point of contact for all customer account management matters.
b. Build and maintain strong, long-lasting client relationships.
c. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
Cross-Functional Collaboration:
a. Collaborate with internal departments (including Customer Service and Product Development) to improve the entire customer experience.
b. Prepare sales reports and communicate progress to internal and external stakeholders.
Consumer Insights:
a. Answer client queries promptly.
b. Collect and analyze data to understand consumer behavior.
c. Identify opportunities for upselling and cross-selling among existing customers.
Occasional Travel:
a. This position may require occasional travel.
Karthika Consulting & Solutions
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