Job
Description
Strategic Delivery Oversight Lead and manage the end-to-end service delivery lifecycle across multiple business domains, ensuring alignment with organizational goals and client expectations. Operational Excellence Drive continuous improvement initiatives by leveraging Lean, Six Sigma, and other quality management tools to streamline operations and reduce cost-to-serve. Client-Centric Execution Build and maintain high-touch relationships with clients and stakeholders; ensure SLA adherence, quality control, and exceptional service experience. Team Leadership Manage Teams assigned to different projects being a liaison and subject mater expert to consult on best practices to ensure expected delivery quality from people assigned to the project. Service Innovation Identify and implement new service delivery models and technologies that improve turnaround time, reliability, and cost-efficiency. Consulting & Transformation Provide strategic advisory to internal and external stakeholders on operational design, transformation, and scalability initiatives. Metrics & Performance Establish KPIs and dashboards to monitor performance, identify trends, and guide data-driven decisions. Cross-functional Collaboration Work closely with Sales, Product, Technology, HR, and Finance to ensure integrated service delivery and post-sales support. Risk & Compliance Ensure service delivery adheres to all regulatory, compliance, and risk management standards relevant to each industry vertical. Key Skills & Competencies Proven expertise in service delivery, operations management, and consulting across multiple industries Deep understanding of process excellence methodologies (Lean, Six Sigma, ITIL, etc.) Strong leadership in global service environments with experience managing teams across geographies Skilled in strategic planning, transformation, and stakeholder engagement Adept in ERP, CRM, and automation platforms (e.g., SAP, Salesforce, Oracle, RPA tools) Strong communicator with a client-first approach and a passion for execution excellence
