Job
Description
Internal Firm Services Industry/Sector & Summary . At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Resolving challenging functional and technical issues Handling tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support Provide daytoday second level support to PwC network system users Troubleshoot issues and determine root causes of problems, the users are facing Resolve functional problems, escalate and track problems appropriately Manage system configuration in accordance with corporate guidelines and policies Create and deliver appropriate documentation, training and communication around feature(s) and process changes Participate in the design of new enhancements and business processes that will improve operational efficiency across the organization Create and deliver appropriate documentation, training and communication around feature(s) and process changes Mandatory skill sets Min. 2 years of professional experience (for Specialist level) and min.5 years of experience (for Expert level) in providing application functional and/or technical support to either internal or external clients Experience in working for large, multinational organizations with exposition to multicultural environments and communication Previous experience and superuser knowledge of financial systems, cloudbased or onpremise, is highly expected Working knowledge and understanding of the time tracking systems is expected, previous experience with Replicon would be a great advantage; Analytical mindset and numerical capabilities allowing for proactive resolution of problems raised by business users Previous experience in business systems service delivery, good knowledge of the processes of service management (ITIL) Prior experience in working with an advanced ITSM systems would be expected Preferred skill sets . Proficiency in information analysis and synthesis focused on resolution of complex problems Excellent communication and influencing skills both within the business and IT communities Ability to work independently, as well as part of a team, desire to interact with and help end users University degree in Science/Technology/Finance or related fields Fluency in English in reading and writing is a mu Years of experience required 5+ Years Education qualification Any UG/PG in IT field Education Degrees/Field of Study required Bachelor Degree, Master Degree Degrees/Field of Study preferred Required Skills Financial Systems Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment {+ 21 more} No
